Navigator

SUMMARY: This position is responsible for the daily operations of Mission Services Facilities. Navigators are responsible for assessing, scheduling, and navigating all visitors/participants to appropriate community resources, program and services within Goodwill’s Mission Services department, or external services/program providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:

• Promotes the general goals and objectives of Heart of Texas Goodwill.
• Meet with all facility visitors to assess their needs or supports.
• Schedule visitors to meet with appropriate Goodwill staff or directly refer to an organization/program that will meet their needs.
• Answer incoming telephone calls to determine purpose of callers and refer them to the appropriate Goodwill staff, set up an appointment, or navigate them to an appropriate community resource.
• Utilize FindHelp.org to receive and send referrals to and from community resources.
• Maintain knowledge of local agency services, programs, and other resources.
• Input relevant Goodwill employee and participant data into data management system (Salesforce) for tracking and reporting purposes.
• Ensure case notes are completed and entered for assistance provided to employees/participants in a timely manner.
• Maintain participant files and ensure confidentiality of all records.
• Conduct follow-up procedures to participants who have previously received services at or through Mission Services facilities to ensure satisfaction and any additional service needs.
• Provide support during events hosted at Mission Services facility for both Goodwill and non-Goodwill events.
• Open, secure, maintain the cleanliness and safety compliance for assigned Mission Services facilities.
• Notify appropriate departments of any IT, safety, or maintenance needs for assigned Mission Services facilities.
• Ensure proper usage of agency fax and printing equipment, to include ordering of supplies and maintenance.
• Instruct visitors in basic operation of computers and other office equipment.

LEADERSHIP COMPETENCIES:

Leadership Competency	Team, Departmental, Corporate Leader
OUR TEAM
Emotional Maturity and Respect	Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.
Integrity	Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.
Capacity for Change and Innovation	Serves as principal liaison to manage change.
Interpersonal Skills	Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.
Commitment to Development and Empowerment of Self and Others	Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.
OUR COMMUNITY
Commitment to Goodwill’s Mission, Vision, and Values	Manages operations in accordance with Goodwill’s Mission, Vision, and Values. Reinforces Goodwill’s Mission, Vision, and Values with staff and the community.
Commitment to Diversity, Equity, and Inclusion	Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.
Community and Service	Effectively communicates the benefits and impact of Goodwill’s services to stakeholders.
OUR GROWTH
Commitment to Excellence and Customer Service	Encourages staff accountability for meeting goals and producing high-quality results.
Business Acumen	Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.
Stewardship and Accountability	Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.