Key Responsibilities | Provide implementation services to new and existing customers - Acts as SME on strategic implementations within, and across verticals
- Develops innovative solutions to solve customers’ business needs
- Configures and customizes NetSuite application to meet customer’s business requirements
- Drives internal project meetings and provides status on progress of activities and deliverables
Provide pre-Sales support - Supports the sales cycle through overall solution review and feedback, and assistance with scoping and estimation
- Participates in C-level prospect discussions regarding solution overview and implementation considerations
Contribute to internal PS initiatives - Documents solutions and contribute to solutions repository
- Documents Best Practices and share with PS practice
- Participates in SME program in area(s) of interest and expertise
Focus on Continuing Education - Contributes to internal PS knowledge share; Review posted feedback on a continuous basis
- Participates in Continuing Education sessions
- Be fully versed on functionality released with each new product upgrade.
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Problem Solving | - Works on significant and unique issues where analysis of situation or data requires evaluation of a number of intangibles
- Demonstrates excellent judgement in selecting methods and techniques for obtaining solutions
- Documents, troubleshoots and escalates Support issues outside defined parameters
- Ability to resolve complex issues per defined parameters and procedures, and escalate when necessary
- Ability to document reusable solutions
- Understands theories, concepts, principles, and techniques to handle situations without guidance
- Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment
- Possesses a passion for helping customers find creative ways to more effectively run their businesses
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Autonomy | - Acts independently to determine objectives, methods and procedures on new and/or critical assignments.
- Independently organizes and performs all work required within areas.
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| Decision Making | - Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
- Ability to influence customers to modify current business practices, as required
- Ability to manage scope and expectations with the customer
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Interpersonal Skills | - Superior written and verbal communication skills
- Superior presentation skills
- Ability to establish credibility and rapport with internal and external stakeholders, at all levels of organization
- Ability to work within project teams, and collaborate cross-departmentally
- Ability to communicate effectively with functional and technical resources, as well as Product Management and Development
- Creates formal networks involving coordination among groups
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| Soft Skills | - Demonstrates full expertise in business function
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Technical Skills | - Demonstrates exceptional technical, financial, and business skills
- Internal expert with software in a SaaS environment including any experience with Accounting, Sales Force Automation, Marketing Campaigns and Web presence
- Consulting experience with QuickBooks Great Plains/Microsoft Dynamics, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite
- Pre-sales consulting experience
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Education | - Bachelor’s degree, preferably in Accounting or Management Information Systems
- Master’s degree or post graduate coursework preferred
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Professional Experience | - 12+ years’ experience in systems applications consulting with a consulting firm or software provider
- 5+ years in Consultant role with NetSuite Professional Services
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Promotion Criteria | - Demonstrates advanced knowledge in at least 2 major areas of NetSuite functionality – i.e. ERP, CRM, Ecommerce, OpenAir in addition to an industry focus exhibited by a professional designation (i.e. CPA/CA) or relevant experience
- Supports the Sales process as a PS Subject Matter Expert, with little to no guidance from Management
- Contributes to internal PS Knowledge Share, and other cross-departmental vertical and horizontal initiatives
- Active participant in NetSuite Mentoring Program for Consultants and Senior Consultants
- Demonstrated ability to lead sessions or meetings representing product or industry knowledge at conferences or seminars
- Ability to lead a team of Consultants and Senior Consultants on large PS engagements
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Reports To | - Practice Manager or Practice Director or Vice-President
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