NetSuite Support Administrator - 1683837

Be Part of Our Next Chapter of Growth and Success!
We're entering our next stage of growth—strengthening our systems support, sharpening our NetSuite environment, and building a workplace culture that's supportive, accountable and driven by excellence.

We're hiring a hands-on and detail-oriented 1st/2nd Line Support Administrator (NetSuite) to join our IT/ERP Systems team. This role is ideal for someone who enjoys being the first point of contact for a live, business-critical system, and who takes pride in resolving issues quickly while keeping users informed.

You'll play a key role in providing day-to-day NetSuite support to stakeholders across the UK, France, US and Canada, resolving standard issues yourself and triaging, documenting and escalating more complex problems to the ERP Systems Manager or our NetSuite partner.

You will work under the direction of the ERP Systems Manager in a hands-on, business-facing role that combines front-line user support with routine administration, reporting and system housekeeping, with plenty of room to grow and specialize over time.

What You'll Be Doing
As a 1st/2nd Line Support Administrator, you'll be the first point of contact for NetSuite users, resolving day-to-day issues while supporting the wider system's administration, reporting and housekeeping.

User Support & Triage

• Act as first point of contact for NetSuite queries, providing day-to-day 1st/2nd line support to global stakeholders (UK, FR, US & CA) through a structured ticketing process, managing priorities and SLAs
• Triage and categories user error reports and requests for new functionality, resolving standard issues and requests directly
• Carry out first-line investigation of system, transaction and data issues: replicate the problem, gather evidence and fix what is within scope
• Escalate complex issues to NetSuite Support or third-party partners with clear documentation, and track them through to resolution

System Administration

• Set up and onboard new NetSuite users and offboard leavers
• Administer users, roles and permissions so access is appropriate and specific to job roles
• Carry out routine configuration changes such as forms, fields and simple workflow amendments, under guidance where needed
• Support day-to-day data quality and system housekeeping across the environment

Reporting & Dashboards

• Build and assist teams with saved searches, reports and role-specific dashboards for Finance and the wider business
• Help investigate reporting discrepancies, escalating complex cases such as foreign currency and exchange-rate issues where needed
• Help provide accurate, well-structured data to support downstream reporting and BI tools

Monitoring, Releases & Environments

• Monitor order flows and integrations between NetSuite and connected systems (warehouse/logistics, CRM, EDI), reporting and cataloguing errors and irregularities and following up with the relevant specialists
• Review NetSuite performance and error reports, escalating where necessary
• Assist with testing of biannual NetSuite releases and other changes, and help maintain sandbox environments

Documentation & Training

• Produce and maintain support documentation, user guides and knowledge-base articles
• Assist with user acceptance testing (UAT) for changes and new functionality
• Provide user guidance, and over time help deliver NetSuite training to the business

What We're Looking For

• Hands-on NetSuite experience in an administration or support role, with the ability to hit the ground running from day one
• Experience working in an IT support, systems support or similar business support function
• Working knowledge of saved searches, reports and dashboards
• An understanding of core business processes such as order-to-cash and procure-to-pay
• Prior experience supporting UK, US or other international clients or business units in an offshore or remote capacity
• Strong written and spoken English communication skills, and confidence working with non-technical users
• A genuine learning mindset, comfortable following documented procedures and picking up new software quickly
• Comfortable saying “I don't know” when it's true, combined with a commitment to then finding out
• Detail-oriented and methodical, with a disciplined approach to logging, testing and documentation
• Comfortable collaborating daily across distributed teams and time zones via video calls and messaging tools
• Experience with another ERP or business system in addition to NetSuite is a plus
• NetSuite certifications (e.g. SuiteFoundation, NetSuite Administrator) are a plus
• Understanding of NetSuite roles, permissions and workflows is a plus
• Awareness of finance processes within an ERP (AP, AR, fixed assets, intercompany) is a plus
• An interest in EDI or integrations (e.g. Celigo, SPS) is a plus
• Basic exposure to SuiteScript, SQL or workflow automation tools is a plus
• Experience in a manufacturing, distribution or inventory-led business is a plus
• A degree in Computer Science, Information Technology or a related field, or equivalent work experience, is a plus
• Willingness to work in UK business hours
• Must be willing to work onsite in Angeles City, Pampanga

Why You'll Love Working With Us

• Competitive salary and benefits.
• A company that's growing with stability, vision, and momentum.
• Exposure to international teams and global business operations.
• A supportive and collaborative work environment.
• Clear focus on work-life balance.
• Genuine opportunities for career progression and technical development.
• Comprehensive training on internal systems and technologies.
• HMO coverage from Day 1 for you and two dependents.