Network Engineer

Job Summary

We are seeking an experienced Network Security Engineer to support and maintain enterprise network and cybersecurity infrastructure.

The successful candidate will be responsible for day-to-day operational support across network security environments, including firewalls, IPS/IDS, proxy, VPN, remote access, LAN/WAN infrastructure, load balancers, DNS/DHCP and vulnerability remediation.

The role requires strong troubleshooting and incident-management capabilities, together with hands-on experience supporting enterprise network and security technologies in a production environment.

The engineer will also work closely with Level 1 teams, technology teams and business stakeholders to resolve security incidents, implement changes, maintain infrastructure security and support network security projects.

Key Responsibilities

• Provide Level 2 production support for network and security infrastructure.
• Handle security-related incidents, service requests and change requests.
• Troubleshoot and resolve network and security issues within agreed service levels.
• Support firewall flow management, firewall policy changes and security rule administration.
• Manage and support VPN, remote access and IP-related services.
• Support proxy infrastructure and related connectivity issues.
• Monitor and maintain the performance and effectiveness of network security infrastructure.
• Support vulnerability remediation and security hardening activities.
• Perform network security infrastructure upgrades and technology refresh activities.
• Support the implementation of network security projects and infrastructure changes.
• Maintain accurate documentation, SOPs, operational procedures and knowledge articles.
• Maintain network security IT assets and CMDB information.
• Support routers, switches, firewalls, LAN, WAN and VPN infrastructure.
• Perform installation, configuration and maintenance of firewalls, VPN solutions, routers and IDS/IPS technologies.
• Provide technical guidance and support to Level 1 security/network teams.
• Investigate and respond to security incidents, including malware, phishing and potential data-security incidents.
• Support security infrastructure monitoring, troubleshooting and continuous improvement.
• Manage and maintain DNS and DHCP services.
• Work with relevant technology teams to identify root causes and implement permanent solutions.
• Ensure changes and operational activities follow established security, compliance and change-management processes.

Network & Security Technologies

Candidates should have hands-on experience with one or more of the following enterprise technologies:

Cisco

• Cisco ACI
• Cisco Nexus
• Cisco Catalyst
• Cisco DNA Center (DNAC)
• Cisco ISE
• Cisco IOS
• Cisco NX-OS

Arista

• Arista switches
• Arista EOS

Fortinet

• FortiGate Firewall
• Fortinet IPS

F5

• F5 LTM
• F5 ASM
• F5 APM
• F5 TMOS

Infoblox

• DNS
• DHCP

Skyhigh

• Proxy / Secure Web Gateway technologies

Ivanti

• Remote Access solutions

Check Point

• Check Point Firewall
• Check Point Management / MDS

Trend Micro

• IPS / IDS and security solutions

Tools & Automation

Experience with the following will be advantageous:

• Python
• Bash
• Ansible
• Wireshark
• TShark
• NetFlow

Required Skills & Experience

• Minimum 3 years of experience in Cybersecurity / Network Security support, or approximately 6 years of overall IT systems/network infrastructure experience with relevant financial-services experience.
• Strong understanding of LAN, WAN, MAN and VPN network environments.
• Strong understanding of network security concepts.
• Hands-on experience supporting enterprise firewalls, VPN, proxy, IPS/IDS and network infrastructure.
• Good understanding of network security concepts including encryption, certificates and authentication technologies such as Kerberos.
• Experience troubleshooting complex network and security issues in a production environment.
• Experience with incident, request and change-management processes.
• Experience with vulnerability remediation and infrastructure hardening.
• Good understanding of network topology and enterprise connectivity.
• Exposure to emerging network and cybersecurity technologies.
• Strong analytical and logical troubleshooting skills.
• Excellent communication and interpersonal skills.
• Customer-service oriented with the ability to work effectively as part of a team.
• Ability to work under pressure and manage multiple incidents or priorities.
• Willingness to work rotational shifts and participate in on-call support.

Financial Services Experience

Experience working in a banking, financial-services or other regulated environment will be highly advantageous.

Candidates should understand the importance of security controls, operational procedures, compliance requirements, documentation and controlled change management within a regulated technology environment.

Compliance Responsibilities

• Comply with applicable legal, regulatory and internal compliance requirements.
• Follow organizational security, risk and compliance policies and procedures.
• Maintain the required knowledge and competency to perform the role effectively.
• Complete mandatory training and maintain relevant technical and compliance competencies.
• Follow established information-security and operational-risk management procedures.

Working Environment

This is a 24x7 operational environment requiring rotational shift coverage.

The expected shift patterns are:

• 7:00 AM – 4:00 PM
• 2:00 PM – 11:00 PM
• 5:00 PM – 2:00 AM

The successful candidate will also participate in rotational weekday and weekend on-call support, with weekend support expected approximately once or twice per month.

Key Competencies

• Network Security
• Cybersecurity Operations
• L2 Production Support
• Firewall Administration
• VPN & Remote Access
• Proxy Management
• IPS / IDS
• LAN / WAN / MAN
• DNS / DHCP
• Vulnerability Remediation
• Security Hardening
• Incident Management
• Change Management
• Network Troubleshooting
• Infrastructure Monitoring
• Security Operations
• Technical Documentation
• Stakeholder Management