Network Engineer - IT

Job Responsibilities:

• Network Design and Implementation: Assist in implementing, maintaining, and supporting LAN, WAN, and wireless networks, including routers, switches, firewalls, load balancers, servers, UPS systems, and other IT infrastructure components.
• Configuration and Maintenance: Configure, monitor, test, and maintain network devices, infrastructure systems, and related services to ensure stable and reliable operations.
• Performance Monitoring: Monitor network and infrastructure performance, identify potential issues, and proactively address risks to ensure service availability and reliability.
• Troubleshooting and Incident Resolution: Diagnose and resolve L2 infrastructure incidents involving network connectivity, hardware, software, and system configuration. Escalate complex issues to L3 support or relevant vendors when required.
• Windows Infrastructure Administration: Support and troubleshoot Active Directory (AD), DNS, DHCP, WSUS, Hyper-V, Microsoft 365, Windows Failover Clustering (WFC), and other enterprise IT infrastructure services.
• L2 Technical Support: Provide advanced technical support for escalated incidents, perform root cause analysis, implement corrective actions, and assist L1 support teams in resolving complex technical issues.
• 24/7 Operational Support: Provide rotational 24/7 support, including shift coverage, on-call assistance, incident management, and timely resolution of critical infrastructure issues.
• Service Availability and Reliability: Ensure maximum uptime of business-critical applications, networks, servers, and infrastructure services through proactive monitoring, preventive maintenance, and timely incident resolution.
• Documentation and Knowledge Management: Maintain accurate technical documentation, configuration records, incident reports,troubleshooting procedures, and knowledge articles to improve operational efficiency.
• Change and Problem Management: Support planned infrastructure changes, patching activities, preventive maintenance, and problem management in accordance with established IT policies and change management procedures.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
• Solid understanding of the OSI or TCP/IP model.
• Hands-on experience with monitoring, network diagnostic, and network analytics tools.