NETWORK ENGINEER

Role Summary

We are seeking for a Network Engineer to be part of the team to monitor, support and manage enterprise-grade networking and security solutions across on-premises and cloud environments. The role requires working knowledge on monitoring tools, network routing & switching, load balancing, firewalls, and cloud-native security, with additional skills in automation, and SDN considered a plus.

Key responsibilities

• Ensure that the network is performing normally by using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
• Ensure that all incidents reported are supported on timely manner.
• Travel to remote sites for troubleshooting and support as needed.
• Ensure that all alerts and events in the monitoring tools are being attended to.
• Perform timely escalation to 3rd vendors for hardware, software and telco related problems.
• Support service requests for operational changes related to load balancers, network switching and routing, firewall rules, update of security policies in security devices.
• Perform firmware upgrades for network and security devices.
• Check and react to security events on intrusion detection and prevention system, WAF
• Check, troubleshoot and log ticket to Cloud Service Providers for networking components deployed in Azure, AWS.
• Proficiency in using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
• Analyze network performance issues and recommends optimization options for implementation.
• Perform NetFlow tracing
• Ensure timely update and closure of ITSM tickets
• Work with the team and 3rd party vendors to provide root cause analysis for incidents.

Required Skills & Qualifications

• 5 years of relevant hands-on experience.
• Strong understanding of routing protocols, SDN, VPNs, and network security best practices.
• Certification: CCNA or CCNP or equivalent (Preferred)
• Experience with network monitoring and support of Cisco Routing and Switching, Network load balancers, Checkpoint or Palo Alto Firewalls
• Familiar with ITIL best practices and processes
• Good knowledge of networking (IP addressing, routing, VLANs)
• Familiarity with automation tools (Python, Ansible) and orchestration concepts.

Desired Skills & Qualifications

• Experience with Software-Defined Networking (SDN): Cisco ACI, VMware NSX, Juniper Contrail, SD-WAN.(pref)
• Proficiency in network monitoring tools (SolarWinds, PRTG, Nagios) and performance optimization.
• Knowledge of VPN and remote access solutions (Cisco AnyConnect, Palo Alto GlobalProtect).

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