Network Engineer L1

We are seeking a dedicated Network Engineer L1 to join our team in Pune. This role is essential for providing technical support and troubleshooting for managed network services and business customers. The ideal candidate will have a strong foundation in network support and be adept at diagnosing connectivity issues, troubleshooting network equipment, and coordinating with internal teams and external service providers for timely resolution of issues. Key Responsibilities include troubleshooting managed services equipment and network connectivity issues for business customers, diagnosing and resolving issues related to circuits, routers, switches, and Customer Premises Equipment (CPE). The Network Engineer will also coordinate with off-net providers and vendors for connectivity and equipment-related issues, perform Layer 1 and Layer 2 troubleshooting, and troubleshoot IP addresses, VLANs, Firewalls, and Gateways. Additionally, the role involves using network monitoring and diagnostic tools to identify configuration and connectivity issues, providing remote technical support, and ensuring timely issue resolution. The candidate will also be expected to train and mentor support teams when required and collaborate effectively with internal and external customers. The successful candidate will possess strong troubleshooting and problem-solving skills, good verbal communication, and customer-handling skills. They must be flexible to work in a 24/7 rotating shift environment. Preferred qualifications include CCNA or Network+ certification, experience in Telecom/ISP or managed services, and knowledge of TCP/IP, DNS, LAN/WAN, broadband, fibre, modem, router, and ONT. Experience with NPS, CSAT, and FCR metrics is also advantageous. This position offers a competitive salary based on current and previous salary, and the work mode is in-office with five working days per week. If you are an immediate joiner with a passion for network engineering, we encourage you to apply.