Network Engineer (L1/L2 Support – 12-Hour Rotational Shifts)
Summary
Network engineer providing L1/L2 support for enterprise LAN, WAN, Wi-Fi and VPN infrastructure on 12-hour rotational shifts in a 24x7 NOC. Monitors devices and alerts, troubleshoots Cisco-based connectivity issues (TCP/IP, VLANs, routing/switching), and manages incidents to SLA, escalating to L3 and vendors.
Salary: $4,000 – $6,000 per month
We are looking for a Network Engineer to provide Level 1 and Level 2 support for enterprise network infrastructure in a 24x7 environment. You will monitor network performance, troubleshoot connectivity issues, and work with specialist teams and vendors to maintain reliable network operations.
Key Responsibilities:
Provide L1/L2 operational support for enterprise LAN, WAN, Wi-Fi and VPN infrastructure.
Monitor network devices, connectivity links and alerts, and respond promptly to incidents.
Troubleshoot network connectivity issues involving VLANs, TCP/IP, DHCP, DNS, routing and switching.
Support Cisco switches, routers, firewalls, wireless LAN controllers (WLCs) and wireless access points.
Log, prioritise, investigate and resolve incidents within agreed service level agreements (SLAs).
Escalate complex issues to L3 engineers, network specialists and vendors, and follow through to resolution.
Perform basic network configuration changes, routine health checks and maintenance activities in accordance with approved procedures.
Maintain accurate incident records, troubleshooting notes and ticket updates.
Prepare clear shift handover documentation to ensure continuity of support.
Requirements:
Diploma or degree in Information Technology, Networking, Computer Engineering or a related discipline.
2–5 years of experience in network support or a Network Operations Centre (NOC) environment.
Good working knowledge of Cisco networking technologies and TCP/IP fundamentals.
Familiarity with LAN, WAN, Wi-Fi, VPN, routing and switching.
Experience using network monitoring and IT Service Management (ITSM) tools.
Strong troubleshooting skills and the ability to prioritise incidents effectively.
Good communication and documentation skills.
CCNA certification is preferred.
Willingness to work 12-hour rotational shifts, including nights, weekends and public holidays, to support 24x7 operations.
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.