Network Engineer (L1)

Objective: Administer, monitor, and secure enterprise network infrastructure, ensuring high availability, performance, and strict SLA compliance.

Technical Responsibilities:

• Infrastructure Admin: Provision, configure, and manage core networking and security hardware, including Routers, Switches, Firewalls, IDS/IPS, WLCs, NAC appliances, Load Balancers, VPNs, and Proxies.

• Incident Response: Execute rapid fault isolation and root-cause analysis for network degradation and outages under high-pressure scenarios, strictly adhering to ITIL incident workflows and SLAs.

• Network Operations: Monitor network telemetry, traffic patterns, and security events utilizing enterprise Network Management Systems (NMS).

• Documentation: Maintain up-to-date network topology diagrams, configuration backups, RMA pipelines, and capacity planning metrics.

• Vendor Management: Drive technical escalations and integrations with ISPs, telcos, and third-party vendors for circuit provisioning and hardware onboarding.

Technical Requirements:

• Experience: 3+ years of hands-on operational experience in enterprise network and security infrastructure management.

• Certifications: Active CCNA (or equivalent vendor certification) and ITIL Foundation.

• Education: Diploma in Information Technology or a related technical discipline.

• Core Competencies: Strong L2/L3 routing and switching, firewall policy administration, highly analytical troubleshooting skills, and proficiency with ITSM platforms.