Network Engineer
Posted Updated
Summary
Supports and deploys enterprise data and voice networks for the company and its healthcare-industry clients — handling escalated incidents, projects, and vendor coordination across Cisco-centric routers, firewalls, VPNs, switches, wireless, and IP voice, while mentoring junior engineers. Long-term work-from-home with a permanent night shift.
SUMMARY
The Network Engineer manages, deploys, and maintains client and the company networks. This role requires strong knowledge of network technologies, hardware, software, telecommunications, and related services. The Network Engineer is responsible for day-to-day network support through incidents escalated to Network Engineering, while also providing support, training, and guidance to junior team members. This role uses and manages various telecommunications technologies, including routers, firewalls, VPNs, switches, wireless solutions, and related supporting technologies.
The Network Engineer works cross-functionally with internal departments, clients, and vendor IT experts. This individual serves as the lead network engineer on projects, proposals, and deployments for the company and its clients.
JOB RESPONSIBILITIES
- Support client internal data and voice networks through incidents, projects, and tasks.
- Work directly with clients and partners on professional services projects to deploy, upgrade, and modify client networks.
- Program and troubleshoot complex enterprise-grade WAN, LAN, and wireless networking technologies from multiple manufacturers.
- Analyze network information to determine, recommend, and plan troubleshooting activities that maximize network uptime.
- Maintain DAS Health network templates and standards in alignment with industry and DAS Health best practices.
- Proactively pursue education and skill development in network and telecommunications technologies.
- Maintain WAN/LAN availability using monitoring and management tools, and coordinate with appropriate carriers or vendors when needed.
- Work collaboratively with cross-functional teams to deliver high-quality data solutions to clients.
- Demonstrate strong vendor management skills.
- Document all changes to network configurations in accordance with the established change process.
- Standardize processes to drive automation and facilitate a rapid return to service.
- Complete client projects in a timely manner as assigned by management.
- Create, manage, and maintain process documentation.
- Serve as a leader and mentor to junior team members.
QUALIFICATIONS
- Bachelor’s or Associate’s in Information Technology or a related degree, or equivalent work experience that includes network administration and data center engineering.
- Experience managing and troubleshooting LAN, WAN, VPN, wireless, and IP voice technologies and architecture, including network operating systems, network services, network management systems, and application protocols.
- Experience in Cisco routing, firewalling, switching, and wireless technologies.
- Experience supporting branch networks and related network technologies.
- Experience analyzing reporting, logging, and debug data to troubleshoot and repair network issues and facilitate a rapid return to service.
- Excellent oral and written communication skills, including the ability to interact with business and technology groups, with strong attention to detail.
- Excellent time and task management skills.
- Ability to work as part of a team as well as independently.
- Ability to set and manage multiple tasks with competing priorities.
- Ongoing knowledge of network engineering-related topics, best practices, and industry developments, including IT infrastructure, applications, security implications, and related exposures.
- Positive, self-confident, and professional disposition.
- Self-starter who quickly understands delegated tasks and requires minimal supervision.
Preferred Qualifications - Cisco CCNA or equivalent and/or higher-level certifications.
- Minimum of 5 years of networking experience.
- Experience in a related position, preferably with a healthcare and/or information technology services organization.
- Experience or training in Juniper, Meraki, SonicWall, Palo Alto, and Fortinet technologies.
- Experience as a sales engineer, network consultant, or design consultant.
- Knowledge of coding languages for scripting, such as Python or Perl.
- Knowledge and experience with ITIL principles.
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement
- Should be amenable to a permanent night shift schedule