Network & IT Infrastructure Administrator - Must Bilingual in Korean

1. Network Infrastructure Administration

• Manage, monitor, and maintain LAN/WAN, wireless, VPN, and network security environments.
• Configure and support network devices including routers, switches, firewalls, and wireless access points.
• Troubleshoot network connectivity, performance, routing, switching, and wireless issues.
• Support network upgrades, expansions, and infrastructure improvement projects.
• Maintain network documentation, diagrams, standards, and operational procedures.
• Coordinate with carriers, vendors, and service providers for issue resolution and implementation activities.
• Assist with network security administration including firewall policies, VPN access, and access control management.

2. IT Infrastructure & Systems Support

• Support Windows-based infrastructure, Active Directory, DNS, DHCP, file services, and user account administration.
• Perform system monitoring, patch management, and routine operational maintenance.
• Assist with IT infrastructure deployments, upgrades, and migration projects.
• Maintain IT asset inventory, lifecycle management, and documentation.

3. End User Support

• Provide onsite and remote technical support for approximately 200 users.
• Troubleshoot hardware, software, printing, conferencing, and connectivity issues.
• Support employee onboarding, offboarding, workstation deployment, and equipment setup.
• Serve as the primary point of contact for local IT support requests and escalations.

4. Project & Vendor Coordination

• Coordinate with internal IT teams, external vendors, and business stakeholders.
• Support office, warehouse, and infrastructure expansion initiatives.
• Participate in IT standardization, cybersecurity, and operational improvement projects.
• Assist in implementing corporate IT policies and best practices.

Required:

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related
• field.
• Minimum 3 years of experience in Network Administration, Infrastructure Operations, or IT Support.

Strong knowledge of:

• TCP/IP, DNS, DHCP
• Routing & Switching
• LAN/WAN/WLAN Technologies
• VPN Technologies
• Firewall Administration
• Network Monitoring and Troubleshooting

Hands-on experience configuring and supporting:

• Cisco Routers, Cisco Switches, Cisco Firewalls
• Cisco Wireless Infrastructure
• Experience supporting Windows Server environments and Active Directory.
• Experience providing user support in office and warehouse/manufacturing environments.
• Ability to troubleshoot network and infrastructure issues independently.
• Strong customer service, communication, and documentation skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).

Preferred:

• Experience with Cisco Meraki administration and deployment.
• Experience with Microsoft Entra ID (Azure AD) and Microsoft 365 administration.
• Experience supporting warehouse, logistics, or manufacturing environments.
• Knowledge of network security technologies including IPSec, SSL VPN, IDS/IPS, and Access Control.
• Experience with VoIP, Unified Communications, and wireless network optimization.
• Familiarity with network monitoring and packet analysis tools.

Certifications:

• Cisco CCNA
• Cisco CCNP
• CompTIA Network+
• Microsoft Certified Credentials

All your information will be kept confidential according to EEO guidelines.