Network Operations Analyst

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Network Operations Analyst to support KITS and our government customer Washington, DC. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Network Operations Analyst serves as a frontline operations specialist within CLIENT's enterprise Network Operations Center (NOC), providing continuous 24x7x365 monitoring, event detection, triage, and incident management support across CLIENT's enterprise IT infrastructure. This individual monitors the health and performance of CLIENT's network, infrastructure, and application environments, detects and responds to events and incidents, and ensures timely escalation and resolution in accordance with established procedures and service level objectives.

This role is a shift-based position. The selected individual must be available and willing to work rotating shifts, including nights, weekends, Federal holidays, and during Government closures, inclement weather events, and Continuity of Operations activations.

Key Responsibilities:
NOC Monitoring & Event Management:

Perform continuous 24x7 monitoring of CLIENT's enterprise network, infrastructure, application, and cloud environments using Government-provided monitoring and event management tools
Detect, triage, and classify events and incidents in accordance with established priority levels and response procedures
Correlate events across multiple monitoring systems to identify root causes and potential service impacts
Initiate and manage the incident lifecycle from detection through resolution and closure in the ITSM platform
Monitor performance dashboards and alert queues, taking immediate action on anomalies and threshold breaches
Support monitoring of on-premises and cloud environments, including AWS commercial, AWS GovCloud, Microsoft Azure Government, and Microsoft 365

Incident Response & Escalation:

Acknowledge Priority 1 critical incidents within 15 minutes of detection in accordance with service level objectives
Execute initial triage and containment steps for network and infrastructure incidents
Escalate incidents to the appropriate Tier 2, Tier 3, or Tier 4 engineering teams in a timely and accurate manner
Maintain clear and continuous communication with impacted stakeholders and the NOC/Service Desk Manager during active incidents
Track and document all incident actions, updates, and resolutions in the ITSM platform
Support Priority 1 incident restoration efforts, contributing to the 4-hour restoration target

ITSM & Knowledge Management:

Create, update, and close incident, problem, and change records accurately and in a timely manner in the Government ITSM platform
Follow and contribute to the enterprise knowledge base, using documented procedures and runbooks to guide incident response
Identify recurring issues and escalate to problem management for root cause analysis
Support change management activities by monitoring the environment during scheduled change windows
Maintain accurate shift logs, handoff documentation, and operational notes for each watch period

Shift Operations & Coverage Continuity:

Report for all assigned shifts on time and fully prepared to assume watch responsibilities
Execute thorough and documented shift handoffs at each shift change, ensuring the incoming analyst is fully briefed on active incidents, open tickets, and operational status
Maintain 100% coverage continuity by adhering to shift schedules and on-call rotation requirements
Participate in cross-training activities to expand operational capability and support coverage across NOC functions
Support surge operations during major incidents, emergency events, or periods of increased operational tempo

Reporting & Analytics:

Contribute to Sprint metrics, NOC performance reporting, and service-level tracking
Provide accurate and timely data for monthly status reports, ITSM metrics dashboards, and Sprint Review demonstrations
Identify trends in event and incident data and communicate findings to the NOC/Service Desk Manager
Support automation and tooling improvements that enhance NOC monitoring and response efficiency

Required Qualifications:
Experience:

Minimum 2–4 years of hands-on experience in a Network Operations Center, Security Operations Center, or enterprise IT operations environment
Demonstrated experience with enterprise network and infrastructure monitoring tools and platforms
Experience managing incidents using a formal ITSM platform (e.g., ServiceNow, Remedy)
Experience working in a shift-based, 24x7 operations environment
Familiarity with Federal or private-sector enterprise IT environments of comparable scale and complexity

Technical Expertise:

Working knowledge of:
Enterprise network monitoring and event management tools
LAN/WAN, routing, switching, and wireless networking fundamentals
Cloud infrastructure monitoring (AWS, Azure)
Microsoft 365 and Azure Government environments
ITSM platforms and ticketing workflows
Incident triage, classification, and escalation procedures
Network performance metrics and threshold monitoring
Basic understanding of Zero Trust Architecture principles

Required Certifications (Must be current and unexpired throughout performance):

CompTIA Network+ (required)
CompTIA A+ or equivalent (required)
Additional preferred certifications:
CompTIA Security+
Cisco Certified Network Associate (CCNA)
AWS Cloud Practitioner
Microsoft Azure Fundamentals (AZ-900)

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352