Network Operations Engineer I

Engineer 1 is an entry-level to developing network engineer responsible for day-to-day Access Network Management (ANM) operations, including monitoring, ticket handling, basic troubleshooting, and execution of standard network activities under established procedures.

The role will primarily support BRAS, GPON/OLT, Access, Aggregation, and related network infrastructure and will work closely with NOC, FNO, field teams, vendors, and other engineering teams.

Key Responsibilities

• Monitor Access Network devices, links, alarms, and network performance.

• Handle and troubleshoot assigned BAU tickets and network issues.

• Perform basic troubleshooting of GPON/OLT and BRAS-related issues.

• Analyze basic connectivity, service, VLAN, interface, and link issues.

• Support troubleshooting of subscriber/service-related problems.

• Perform standard network configuration and provisioning activities based on approved procedures.

• Support GPON/OLT migration, integration, replacement, and expansion activities.

• Support BRAS-related activities, including basic connectivity and service troubleshooting.

• Assist in network migration, link activation, equipment replacement, and other implementation activities.

• Execute assigned MOP activities and follow implementation procedures.

• Coordinate with NOC, FNO, field operations, vendors, and other teams for issue resolution.

• Monitor network utilization and identify potential congestion or capacity concerns.

• Maintain proper ticket updates and technical documentation.

• Escalate complex or critical issues to Engineer 2 or higher-level engineers.

• Participate in scheduled maintenance, implementation, and after-hours activities when required.

• Follow network security, change management, and operational procedures.

Qualification

Must Have:

• Basic to intermediate knowledge of IP Networking

• TCP/IP fundamentals

• VLAN and Ethernet

• Routing fundamentals

• Basic troubleshooting methodology

• GPON / OLT fundamentals

• BRAS fundamentals

• Basic understanding of subscriber/access network architecture

• Ability to read and understand network diagrams

• Basic CLI knowledge

• Ability to follow MOPs and implementation procedures

• Basic ticket and incident management

Advantage:

• Huawei/ZTE/Nokia access network experience

• Experience with GPON/OLT

• Experience with BRAS/BNG

• MPLS knowledge

• Network monitoring tools

• Basic Linux knowledge

• CCNA/HCIA or equivalent certification