Network Operations Manager

EVOxCharge Inc. is looking for an experienced, strategic, and results-oriented Network Operations Manager to oversee the company's network operations, service delivery, and overall operational performance across its electric vehicle (EV) charging network.

Key Responsibilities:

• Lead and oversee day-to-day network operations, service reliability, and incident resolution workflows across all active sites and assets.

• Provide administrative leadership, mentorship, and people management across operational functions, including product operations, data analysis, and customer support.

• Monitor and evaluate operational health metrics, asset uptime, and service-level agreements (SLAs) to drive continuous performance improvements.

• Oversee digital product and platform workflows, collaborating with product leads to ensure intuitive user interfaces, smooth customer journeys, and seamless digital experiences.

• Supervise customer experience and support teams to establish high service standards, efficient ticket resolution, and proactive customer communication.

• Guide data reporting and performance analytics to turn operational trends, error patterns, and usage data into actionable business and process improvements.

• Coordinate cross-functionally with technical, engineering, and commercial teams to align operational readiness with new deployments and organizational goals.

Qualifications:

• Bachelor's degree in Industrial Engineering, Information Systems, Business Administration, Operations Management, Management, or any related field.

• At least 4–6 years of relevant experience in operations management, service delivery, digital operations, or technical customer support.

• At least 2–3 years of experience in a supervisory or people management role.

• Experience managing cross-functional teams and overseeing operational processes, service performance, and customer support functions.

• Strong understanding of operational performance metrics, service-level agreements (SLAs), incident management, and process improvement.

• Proficient in Microsoft Office, particularly Excel, Google Workspace, operational management tools, and reporting platforms.