Network Support Engineer
Hands & Feet (H&F) Support
• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote
Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating
devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling
condition).
Network Hands & Feet
Engineer must have basic understanding of network devices sufficient to:
• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved
runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
Network Device Rack & Stack
• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.
Basic Configuration
• Perform basic level initial actions (only as instructed by the Remote Support Team), such
as:
o Connecting console and granting remote access session (screen share/terminal access
where applicable).
o Executing clearly provided command steps (copy/paste) when approved.
o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly
instructed and approved
Requirements
Job Requirements:
- Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
- 2+ years of hands-on experience supporting enterprise network infrastructure.
- Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
- Experience with console connections and network device installation.
- Familiarity with structured cabling and patch panels.
- Ability to follow technical instructions accurately and work within documented procedures.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills and ability to work effectively with remote technical teams.
- Ability to work independently at customer sites.
- Willingness to travel to customer locations when required.
- Working at Heights Training Certificate.
Medical Fitness Certificate.
Required Tools
- 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
- Good internet connection
- Laptop (with console software like PuTTY) and proper console drivers
- Pen drive Minimum: 4 to 8GB without any data (May be required to format)
- Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
- Console cable - RJ45-to-USB-C
- Console cable - RJ45-to-mini-USB
- Multimeter (to check power output if needed)
- Laptop – MS Teams, Zoom, Putty ,Webex
- Cat5 cable (Straight 1, Crossover cable 1)
- 4G Connection Dongle
- Basic Screwdriver Kit
- PPE Kits.
Preferred Qualifications
- Cisco CCNA or equivalent networking certification.
- Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
- Experience working in data centers or enterprise network environments.
- Familiarity with ITIL processes and ticketing systems.
Key Skills
- Proficient in English Language
- Network Device Installation
- Hands & Feet Support
- Rack & Stack
- Structured Cabling
- Console Access
- Switches, Routers & Firewalls
- Basic Network Configuration
- Hardware Troubleshooting
- Communication & Customer Service
- Documentation & Reporting