Network Support Engineer | WFO | Alabang
Job Description
We are currently on the lookout for a new Network Support Engineer to join our team at Cloudstaff, the #1 Workplace Everywhere!
- Provide first-line network support through phone, email, and tickets
- Proactively maintain customer IT infrastructure, systems, and networking equipment
- Troubleshoot incidents remotely using diagnostic techniques and targeted questions
- Identify appropriate solutions based on customer issues and details
- Guide customers through troubleshooting and problem-solving processes
- Escalate unresolved or complex issues to appropriate support teams
- Maintain accurate incident logs, resolutions, and customer updates
- Ensure service level agreements are consistently met without missed conditions
- Identify process improvements and share customer feedback with internal team
Qualifications and Requirements
- IT degree or networking certification required; CCNA desirable.
- Strong customer service skills and client-focused approach.
- Understanding of networking protocols and network security technologies.
- Basic Cisco routing, switching, DHCP, QoS, and IP routing
- Able to work rotating schedules in fast-paced environments
- Strong multitasking skills while handling concurrent customer issues
- Able to follow management and senior colleagues’ instructions
- Quick learner of unfamiliar technologies using available resources
- Strong communication, teamwork, ownership, and collaboration skills
- Previous help or service desk experience preferred.
Perks and Benefits
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment