Network Systems Support Analyst I/II

Examples of Duties

Duties may include, but are not limited to the following:

• Analyze and define user requirements to include such aspects as operating mode, system software and configuration needs and interrelationships to be considered when integrating with the network system.
  
• Install and integrate personal computer applications software and hardware.
  
• Train users on personal computer application packages and the network system.
  
• Troubleshoot routine software applications problems and works with users to recognize potential difficulties with the applications.
  
• Diagnose application and/or network failures to isolate the source of problems between equipment, network components, and applications software or user.
  
• Create project plans and maintain and track the progress of assigned projects utilizing work plans.
  
• Maintain system and application-level security of the network.
  
• Develop interfaces between network hosts, servers and clients.
  
• Evaluate new software application packages and acts as a software specialist answering routine questions of users.

Minimum Qualifications

Network Systems Support Analyst I
Education:
Equivalent to graduation from a four (4) year college majoring in Information Systems, Computer Science, Mathematics or related field. (Experience in programming and computer operation may be substituted for the college education on a year for year basis.)

Experience:
None

Network Systems Support Analyst II
Education:
Equivalent to graduation from a four (4) year college majoring in Information Systems, Computer Science, Mathematics or related field. (Experience in programming and computer operation may be substituted for the college education on a year for year basis.)

Experience:
Two (2) years of increasingly responsible experience comparable to a Network Systems Support Analyst I.

Essential Functions

• Frequent operation of personal computer and other modern office equipment.
  
• Communicate effectively with others in person, in writing, and over the telephone.
  
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
  
• Perform job duties under stressful conditions.
  
• Lift and move with help objects weighing up to 50 pounds.
  
• Respond appropriately to situations.
  
• Maintain confidential information in accordance with legal standards and/or County regulations.
  
• Repetitive motion, sitting for long periods, walking.
  
• Occasional standing, pushing, pulling, bending, squatting, climbing.
  
• Constant good overall vision and reading and close-up work.
  
• Frequent color perception and use of eye/hand coordination.
  
• Occasional use of depth perception and peripheral vision.
  
• Normal dexterity with frequent writing.
  
• Frequent hearing of normal speech, hearing/talking on the telephone, talking in person.
  
  
• Frequent decision making, concentration, and public contact.
  
• Some assignments may require working weekends, nights, and/or occasional overtime.
  
• Occasional exposure to indoor industrial conditions including heat/cold, odors, or poor ventilation.
  
  
• Regular attendance is an essential function.
  
  

• Basic methods, procedures and techniques used to support a network computer system.
  
• Organizational and administrative methods.
  
• Personal computer and micro- and minicomputer operating systems and software.
  
• Data dictionaries.
  
• Modern office methods, functions and clerical procedures.
  
• Basic computer operation environments.
  
• Network topologies and operation environments.
  
  

• Install and configure personal, micro- and minicomputer applications software and hardware.
  
• Identify and solve routine personal computer and network applications software problems.
  
• Prepare clear, complete and concise work plans.
  
• Follow oral and written instructions.
  
• Train users in applications software.
  
• Establish and maintain effective working relationships with those contacted during the course of work.
  
• Comprehend methods, procedures and techniques used to support a network computer system.

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