Night Auditor

TITLE: Night Auditor

DEPARTMENT: Front Office

REPORTS TO: Front Office Manager

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, snack area, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

ESSENTIAL RESPONSIBILITIES

· Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

· Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

· Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.

· Balance and close all bank ticket codes, daily.

· Run night audit final after insuring all revenues are in balance nightly.

· Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

· Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

· Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

· Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

· Perform the duties of a Front Desk Clerk including express checkouts.

OTHER RESPONSIBILITIES

· All other duties as assigned, requested or deemed necessary by leadership.

SUPERVISORY DUTIES

None

BEHAVIORAL FOCUS

At G Lodging, our core values which provide a guide for our decisions are:

· Do the Right Thing: demonstrate empathy, honor and integrity in all that we do.

· Think We, not Me: Together as a team we reach new heights in our work and community.

· Be Your Best Self: We are engaged, move with purpose, and serve with enthusiasm.

· Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.

CORE COMPETENCIES

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include:

· Integrity and Respect

· Communication

· Innovation

· Teamwork and Relationships

· Hospitality

· Job Excellence