NIGHT CONCIERGE - RESIDENTIAL

This is a unique opportunity to join the team looking to transform The Residence into one of the hottest and most appealing places to live in Liverpool.

Interested? Keep reading...

THE ROLE

• -Consistently deliver the Maison UK service standard to residents and all visitors
• -Undertaking all duties from the front desk
• -Establish and maintain positive relationships with the residents to best understand their needs
• -Solving problems for the residents
• -Give recommendations to our residents
• -Replying to resident emails, messages and calls
• -Assist with resident move-ins
• -Parcel management and security
• -Promote resident events and engagement on The Maison UK website and social media platforms (plus the upcoming app)
• -Good knowledge of local city attractions, destinations and surrounding areas
• -Able to use initiative to enhance the developments reputation and make the community the best available
• -Working with senior management to assist in building the Resident Experience model that will be rolled out across all of our future developments

THE IDEAL CANDIDATE

• -Excellent customer relations skills, a sense of humour, plenty of energy and enthusiasm
• -Experience in a customer service role
• -Proactive and enjoy going the extra mile
• -Excellent written and verbal skills
• -Team player and multitasker
• -A people person with a can-do attitude
• -Organised, accurate and informed
• -Attention to detail

HOW TO APPLY

Think you're up for the challenge and want to show us what you're made of?
Please forward

1. A CV in either pdf, Word or PowerPoint
2. A covering letter telling us why you want to work for Maison UK and what you will bring to the team