Night Manager / Guest Service Agent
Purpose
As the Night Manager, you will ensure the property runs smoothly from 10:30pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor cleaning matters, all to uphold the hotel's exceptional reputation.
Location: Peppers Beacon, 34 Lake Esplanade, Queenstown 9300, New Zealand
Contract Type: Permanent Full-Time
Hours: Minimum 30, Maximum 40 hours
Pay Rate: 26-27 NZD per hour
Minimum Experience/Qualifications: NZQF Level 1 qualification, or compulsory secondary education
Primary Responsibilities
Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
Manage the reception desk and oversee night audit and reporting procedures
Uphold overnight property security standards
Assist in preparing for the daytime team's operations
Skills and Experience
Previous experience in Night Porter role is highly valued
A positive demeanour and capable of working independently
Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
A keen eye for detail to ensure accurate daily revenue capture and reporting