Night Manager - Sherwood

Night Manager – Sherwood Queenstown Boutique Alpine HotelAbout EVTSherwood Queenstown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers, because each day is a chance to add the wow factor for our customers and continually grow in our own careers.The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand and experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.Role OverviewSherwood Queenstown is a sustainability-led, boutique hotel set on the hillside overlooking Lake Wakatipu and the Remarkables. Blending rustic charm with modern comfort, Sherwood offers a unique retreat focused on wellness, creativity, and community.Reporting to the Front Office Manager, the Night Manager acts as the manager of the hotel overnight in the absence of the General Manager, Front Office Manager and Hotel Manager, anticipating and meeting guest needs, overseeing the night audit process, and maintaining hotel security and established service standards through the night shift. You'll supervise the Night Team, resolve guest requests with warmth and urgency, and help protect the seamless experience Sherwood is known for around the clock. This is a rare opportunity to be part of something special, taking genuine ownership of the hotel during the night shift.This is a full-time, permanent role with a minimum guaranteed hours of 40 per week.Key ResponsibilitiesAct as manager of the hotel overnight, anticipating and attending to guest needs and desires as they occurCheck guests in and out efficiently, and process daily guest transactions and accounts accuratelyComplete the night audit process thoroughly, ensuring accommodation, food, beverage and miscellaneous revenue is properly posted and any discrepancies are identifiedEnsure the hotel is secured overnight in line with established proceduresSupervise the Night Auditor, Night Porters and other non-managerial staff on shiftLiaise with Housekeeping, Reservations and Maintenance to ensure rooms are properly prepared for arriving guests, and communicate guest requests through to resolutionWhat You'll BringAn NZQF Diploma, or a minimum of 3 years' relevant experience in a hotel Front Office or night audit role (ANZSCO Skill Level 2)Strong working knowledge of hotel systems, night audit processes and cashiering proceduresExcellent guest service skills, with the ability to respond to comments and complaints with tact and careSound judgement and the confidence to manage the hotel independently overnightStrong attention to detail and a commitment to accuracyAvailability to work night shifts, including weekends and public holidaysHow You WorkDaymaker ethos, no one's too big for the small thingsHands-on and non-hierarchical, leads from the frontResilient and solutions-focused, stays calm, moves fastGrowth mindset, learns, shares, and levels up othersPerks from Day OneAs part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.50% off dining and stays across EVT hotels: QT, Rydges, Atura, LyLo and more$2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy BarSeasonal perks at ThredboRapid career growth across our hotel and entertainment networkPaid parental leave; community and volunteering opportunitiesStaff meals provided on shiftUniform providedDaily barista coffee on siteQuarterly team awards recognising outstanding contributionFree yoga and sauna access on siteApply NowJoin Sherwood Queenstown and become an EVT experience creator, opportunity taker, the ultimate Daymaker.Join and make a positive impact on our people, communities, and environment every day.Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in, don't wait! We can't wait to see the places your career will go with EVT.When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.