Night Receptionist
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Description
About the role
At H10 Hotels, we are looking to hire a Night Receptionist to work at the H10 Port Vell hotel in Barcelona.
What you'll do
- To professionally, proactively, and responsibly handle the reception of guests and provide detailed information about all the services offered by the hotel and all related tasks.
- Check-in and check-out.
- To handle customer service tasks, provide accurate information, and process any service requests that guests may have.
- To receive, process, and direct customer complaints.
- Telephone assistance.
- Reservation management and sales closings.
- Billing, cash control, and cashier closing.
- To show a proactive and collaborative attitude towards guests, conveying empathy and a conciliatory character for conflict resolution.
- Provide continuous support to other colleagues during the accommodation sub-processes such as check-in, check-out, billing, and telephone assistance.
Nice to have
- A degree in Hospitality and Tourism will be valued.
Languages
- Language skills: Spanish and English. Other languages will be valued.