NOC and Cloud Operations Engineer

Job Description:

We are looking for an experienced NOC / Cloud Operations Engineer with 5+ years of experience in Cloud Operations, Network Operations, or Managed Services Support. The candidate should have strong hands-on experience in AWS infrastructure, networking, SD-WAN technologies, incident management, and customer-facing technical support.

Roles & Responsibilities:

• Monitor, manage, and troubleshoot AWS cloud infrastructure, including Compute, Storage, Networking, IAM, and Cloud Monitoring.
• Handle incidents, service requests, changes, and problem management using ticketing/PSA tools.
• Troubleshoot networking issues related to TCP/IP, DNS, Routing, VPN, and Firewalls.
• Work on SD-WAN technologies such as Cisco, Fortinet, VMware VeloCloud, or Palo Alto Networks.
• Provide customer-facing technical support and ensure timely incident resolution.
• Prepare incident reports, Root Cause Analysis (RCA), technical documentation, and shift handover reports.
• Maintain operational standards and ensure adherence to defined SLAs.
• Guide and mentor junior team members and support knowledge-sharing activities.
• Use scripting and automation tools to support troubleshooting and routine fixes.
• Continuously upgrade technical skills and pursue relevant industry certifications.

Mandatory Skills:

• 5+ years of experience in NOC / Cloud Operations / Managed Services.
• AWS Associate-level certification or higher (mandatory and verifiable).
• Hands-on experience with AWS Compute, Storage, Networking, IAM, and Monitoring.
• Strong networking fundamentals: TCP/IP, DNS, Routing, VPN, and Firewalls.
• Working knowledge of at least one SD-WAN technology: Cisco / Fortinet / VMware VeloCloud / Palo Alto.
• Experience with ticketing tools and Incident, Change, and Problem Management.
• Excellent verbal and written English communication skills.
• Experience in customer-facing technical support.
• Experience mentoring or guiding team members.
• Willingness to work fixed shifts, including weekends and holidays as per roster.
• Must be willing to undergo background verification and pursue additional certifications as required.