NOC Engineer (12hr shift| Tuas| must have CCNA & Driving license)

Employment Type: 1-year Contract (Renewable)
Workplace: Tuas
Working Hrs: 12-hour shift: 8am - 8pm, 8pm - 8am
Allowance: $50 for Comms, $200 for Shift

Overview

Onsite NOC Engineer is responsible for Network support for LAN/WAN/Firewall (24x7 shift-based)

Operational tasks: incident, request and changes meeting customer’s requirements and Service Level Agreements (SLA).

The activities include:

• Monitoring Alerts sent by Monitoring Tools
• Work at heights (Training provided)
• Log, update, and Progress tickets to resolution
• Perform daily level health checks for in-scope infrastructure.
• Work hand-to-hand directly with the customer at site to handle queries, investigate reported incidents, resolve the incidents, and apply fixes.
• Perform level 1 basic troubleshooting for the Network based on the work instructions provided by Level 2 Engineers.
• Escalate to next-level engineers across platforms if the incident/problems cannot be resolved.
• Create Reports and meetings (daily, monthly and ad hoc)
• Work with Client's Partner to engage and resolve technical issues and RMA
• Maintain and update CMDB or Asset list
• Follow up with next-level engineers on outstanding tickets
• Follow the escalation matrix during critical incidents or issues.
• Assist the Team Lead/Operations Manager in training and guiding junior team members
• At least 1 - 2 years of experience in NOC support – intrastate support and maintenance (LAN/WAN)
• Must have CCNA and a driver's license

Key Tasks / Responsibilities

• Experienced in NOC operations support across at least one area (network and Firewall)
• Experience in supporting networks and systems (Cisco products)
• Experienced in troubleshooting network devices and /or firewall problems, diagnosing and solving hardware/software issues, analysing system logs and identifying potential issues/incident
• Analyzing, troubleshooting, and correcting infrastructure (network) on-site
• Timely update and progress incident tickets with quality updates.
• Responsibility for patching, health checks, and hardening remediation as per Level 2 engineer instructions
• Performing remote standard (Simple) change requests as per change window
• Responsible for applying operating system updates, patches, and configuration changes as per SOP
• Quarterly, half-yearly, and yearly activities support, such as verifying assets and updating inventory