XTN-EF92906 | NOC ENGINEER

Job Function

Network Operations / Infrastructure Support / IT Operations Monitoring

This version is suitable for a mid-level L1-L2 NOC Engineer position and aligns with candidates who have strong network monitoring, incident management, and escalation experience. For a job advertisement, I can also create a shorter, more attractive version for LinkedIn, JobStreet, or Indeed postings.

Key Responsibilities

• Monitor the health, availability, and performance of network infrastructure, servers, and applications using enterprise monitoring tools.
• Detect, investigate, troubleshoot, and respond to network and system alerts, incidents, and service disruptions.
• Analyze network performance and identify potential issues before they impact business operations.
• Create, update, and maintain incident tickets with accurate and detailed documentation.
• Follow established incident management processes and ensure timely escalation to appropriate support teams.
• Perform first-level troubleshooting of routers, switches, firewalls, and network connectivity issues.
• Coordinate with internal and external stakeholders during incident resolution activities.
• Support scheduled maintenance activities and network changes during approved maintenance windows.
• Generate operational reports and provide status updates on incidents, outages, and service performance.
• Maintain operational documentation, knowledge articles, and standard operating procedures.
• Participate in a rotating shift schedule, including nights, weekends, and holidays as required.
• Assist in continuous service improvement initiatives and operational process enhancements.