NOC Engineer (Fresh Graduate Welcome)

Job Requirements:

● Professional Diploma / Degree in Information Technology, Computer Science or any related field.

● 1-2 years related experience in IT Call Centre will be an added advantage.

● Basic knowledge in network security and troubleshooting techniques is preferred.

● Able to work independently and cooperatively in a team.

● Hardworking, initiative and self-motivated with positive & proactive working attitude.

● Exhibits mature organization and time management skills.

● Good communication skills in Bahasa Malaysia & English.

● Fresh graduates are encouraged to apply (training will be provided).

Job Responsibilities:

● Respond promptly and professionally to incoming enquiries, incidents, and service requests via phone, email, and other communication channels.

● Perform first-level troubleshooting for desktop, hardware, software, and basic network-related issues, with or without remote support tools.

● Escalate unresolved issues or requests to the appropriate resolver group in accordance with the applicable Service Level Agreement (SLA).

● Monitor and provide regular status updates on all open incidents and service requests, ensuring timely resolution and ticket closure within SLA.

● Communicate effectively and professionally with employees and stakeholders at all levels of the organization.

● Perform any other duties or tasks as assigned by the superior from time to time.