NOC Engineer I

*Must be located in the Dallas-Fort Worth area. This position is on-site*

As a NOC Engineer I, you’ll be on the front line of ensuring network performance, stability, and reliability for our customers. You’ll monitor real-time network activity, troubleshoot issues, and provide exceptional support that keeps our services running seamlessly. This role is perfect for someone with a solid foundation in networking, strong analytical instincts, and excellent communication skills. You’ll play a key part in diagnosing problems, driving timely resolutions, and escalating incidents to the right teams when needed.

What You’ll Do

• Monitor network performance and alarms in real time, processing alerts swiftly and accurately following established procedures.
• Create, manage, and update trouble tickets while responding promptly to calls, emails, and system notifications.
• Perform Tier I diagnostics to identify, validate, and triage issues; escalate incidents to engineering teams, carriers, or field technicians as required.
• Coordinate dispatch of field technicians and/or replacement parts based on troubleshooting outcomes.
• Communicate clearly and professionally with customers, providing updates, guidance, and escalation details.
• Share technical feedback with Engineering teams to support continuous improvement across products, processes, and design.
• Maintain compliance with network standards, documentation, and operational procedures defined by Architecture & Engineering.
• Manage competing priorities and operate effectively in a fast-paced, high-pressure environment, including interactions with challenging customer situations.
• Support evolving needs as responsibilities may shift with business priorities.