NOC Operator (7x24 Shift, Security Incident Handling)
Description
Salary: $18,000 – $22,000 per month
About the role
Support the 24/7 Network Operations Center team with log analysis, remote system diagnosis, and service restoration. Provide professional IT Helpdesk services covering incident management, problem management, and change management. Conduct preliminary log analysis and monitoring on cybersecurity events and system incidents. Deliver technical support services and solutions regarding customer CPE equipment capacity, performance, and resource utilization. Handle client technical inquiries regarding network security events, operational incidents, and CPE equipment performance issues.
Key responsibilities
- Support the 24/7 Network Operations Center team with log analysis, remote system diagnosis, and service restoration
- Provide professional IT Helpdesk services covering incident management, problem management, and change management
- Conduct preliminary log analysis and monitoring on cybersecurity events and system incidents
- Deliver technical support services and solutions regarding customer CPE equipment capacity, performance, and resource utilization
- Handle client technical inquiries regarding network security events, operational incidents, and CPE equipment performance issues
About you
- Higher Diploma holder or above in Electronics, Computer Engineering, or related disciplines
- Possess 1 to 2 years of practical experience in server administration or network operations
- Solid foundational understanding of basic networking concepts and IT service management processes
- Professional certifications such as Cisco Certified Network Associate (CCNA) are preferred
- Strong interpersonal and communication skills with a mature, dedicated, and self-motivating attitude
- Excellent customer service capabilities with the ability to perform effectively under pressure
- Strong proficiency in both spoken and written English and Chinese
- Flexibility and commitment to working on a 24/7 rotating shift schedule
About us
A leading telecommunications service provider and technology innovator in Hong Kong, offering comprehensive telecommunications and information technology solutions across enterprise and consumer sectors.