NOVOS Support Engineer
As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our NOVOS platform, ensuring its long-term performance and customer satisfaction. You will work closely with internal teams and customers to identify and implement improvements, driving product reliability and operational efficiency.
- Provide second-level support for software products and automation systems, resolving issues efficiently.
- Utilize Jira Service Management for issue tracking and prioritization.
- Conduct root cause analysis on software and system issues, proposing effective solutions.
- Develop and maintain customized software configurations for customers.
- Drive continuous improvements to deployment processes and support tools.
- Engage in software development, creating advanced diagnostic utilities for field support.
- Maintain virtualized test environments for accurate testing.
- Collaborate with stakeholders to identify product enhancements, ensuring reliability.
- Update firewall configurations and security policies using approved tools.
- Administer web applications, manage user access, and release configuration files.
- Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.
- Essential experience in supporting industrial automation, control systems, or complex software applications.
- Strong troubleshooting skills and expertise in root cause analysis for integrated systems.
- Knowledge of networking architecture and firewall administration is a must.
- Preferred experience with Linux-based systems and AWS cloud services.
- Experience in web application administration, user access management, and configuration management.
- Proficiency in SQL, Linux, Python, and virtualization technologies.
- Field experience supporting industrial automation systems is an advantage.
- Excellent communication skills for effective cross-team collaboration.
- Willingness to travel domestically and internationally for customer support and field deployments.