[NSID] Post Sales Engineer ( OT/Automation skills required)
Summary
Post-Sales Engineer at Netpoleon, a value-added distributor of network security solutions in APAC. Day to day: installing, configuring, and testing security systems, troubleshooting client issues remotely and on-site in Jakarta, documenting solutions, and supporting customers — with a focus on vulnerability assessment, networking, and developing OT/ICS cybersecurity expertise.
Company Overview:
Netpoleon Group is a Value-Added Distributor (VAD) of network security solutions headquartered in Singapore, with a strong presence across the APAC region including Australia, Indonesia, and several other countries. Since its founding in 2000, Netpoleon has grown into a regional leader in Southeast Asia’s cybersecurity industry by continuously adapting to the evolving IT landscape.
The company partners with leading technology vendors and channel partners to deliver end-to-end cybersecurity services, particularly in critical sectors such as finance, telecommunications, and the public sector. In 2017, Netpoleon entered a new growth phase through an equity partnership with Japan’s Macnica Networks Corporation, further expanding its global reach and positioning it as a trusted partner for vendors, resellers, and customers.
Job Descriptions:
- Install, configure, and test systems or software in line with project requirements and technical specifications.
- Provide technical support during implementation, maintenance, and post-deployment phases, ensuring smooth system integration with existing infrastructure.
- Troubleshoot and resolve client issues, both remotely and on-site, serving as a key point of contact for escalated technical problems.
- Collaborate with internal teams to address complex issues and ensure timely resolution aligned with client expectations.
- Guide clients through troubleshooting steps, and deliver knowledge-sharing sessions to end-users and IT teams.
- Develop and maintain comprehensive documentation, including installation manuals, troubleshooting guides, incident reports, and knowledge base articles.
- Prepare regular progress and incident reports for stakeholders.
- Obtain and maintain relevant technical certifications for distributed products.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Network Engineering, or a related field.
- 1–3 years of experience in Network Engineering, Network Security, Cybersecurity, or a related technical role.
- Hands-on experience in Vulnerability Assessment (VA), including vulnerability scanning, analysis, validation of findings, and remediation recommendations.
- Strong knowledge of networking fundamentals, including TCP/IP, routing & switching, VLAN, DNS, DHCP, VPN, firewall, and network troubleshooting.
- Strong understanding of network security concepts and technologies.
- Hands-on experience with vulnerability assessment / security scanning tools
- Strong analytical and troubleshooting skills with the ability to identify and resolve network and security issues.
- Comfortable working in a customer-facing / post-sales environment and communicating technical concepts clearly.
- Willing to develop expertise in OT/Networks and industrial cybersecurity.
- Previous experience with OT/environments is a plus, but not mandatory.
- Experience with Nozomi Networks, TXOne Networks, or other OT/ICS cybersecurity solutions is a strong advantage.
- Good communication skills, proactive attitude, and willingness to continuously learn.
- Willing to travel to customer sites when required.
- Willing to travel for training / skill development when required.
Location: Setiabudi Atrium, Jakarta Selatan