Off Role-L1 IT Support-Navi Mumbai Palawa-Urgent-STT Global datacenter

JOBS ALERT:::::

Job Description

Role and Responsibilities

End User IT Support

• Provide Level 1 technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot Windows systems and business applications.
• Support login, network, anti-virus, VPN, printer, and email-related issues.
• Support desktop & laptop hardware & OS related issues.
• Log and track incidents in ITSM tools as per SLA.
• Assist in onboarding/offboarding and asset inventory handling.

Audio Video (AV) Support

• Support meeting room AV systems including displays, projectors, and conferencing tools.
• Ensure meeting readiness and troubleshoot AV issues.
• Handle microphone, speaker, and connectivity issues.
• Coordinate with vendors for maintenance.
• Support meetings and events onsite.

Maintenance & Coordination

• Perform preventive maintenance checks.
• Escalate unresolved issues to higher support levels.
• Maintain incident and service records.
• Follow IT security and operational procedures.

Qualifications and Education Requirements

• B. Diploma / Bachelor's degree in IT, Computer Science, or E&TC

Required Skills & Competencies

• Basic knowledge of desktop troubleshooting and networking.
• Hands-on experience with Windows and MS Office.
• Familiarity with Teams/Zoom.
• Basic AV equipment understanding.
• Good communication and customer service skills.

Additional Notes

• Maintain key relationships with Employees across all levels
• Joining in 1 / 2 months preferable-