On Call Job Coach

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Accountability:

The On-Call Job Coach is responsible for providing on the job training and support at the participant’s place of employment in the community or at a Goodwill retail store.

Job responsibilities and Essential Functions:

Guiding and Empowering

Offer personalized job coaching and support based on the participant’s employment plan, with the goal of gradually reducing support as they become more independent.

Case Management

Evaluate and assess participants while on their job site.
Monitor and document participant’s progress on tasks.
Provide customized instruction and training to the participant based on employer needs.
Communicate effectively with employer to monitor participant’s progress and address any concerns.
Ability to assist with staffing meetings for the participants.
Ensure participant confidentiality.

Operational Excellence

Communicate effectively about participant’s progress and status with Job Coach and District Lead.
Attend required Goodwill trainings.

The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.

Environment

The work is conducted in the retail store environment and at various community sites, which may vary in temperature, noise levels, and dust. The Job Coach may work in the warehouse, on the sales floor, or at partner sites as needed. This role may require standing and walking for extended periods, frequent bending and lifting, and the ability to adapt to changing work locations and conditions. Hours are primarily on an on-call basis and may include nights, weekends, and holidays depending on organizational needs.

Sensory and Physical Requirements:

Ability to efficiently and effectively perform all functions of the job. Ability to stand for 4 -6 hours per shift. Lifting up to 25 pounds. Ability to bend, twist and have a full range of motion to prepare work stations and physically support the coaching process. Ability to clearly communicate the details and goals of the program.

Characteristic Functions:

Exercise strong judgment in working with participants with barriers.
Ability to work with diverse populations.
Must be compassionate, reliable, and trustworthy and have the ability to maintain high confidentiality.
Ability to work independently and within a team setting.
Professional approach to work.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully. The incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate persons with disabilities. Goodwill may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees.

Goodwill of Northern Illinois is an equal opportunity employer.

This document does not create an employment contract, implied or otherwise. The employment relationship is at will.

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