ON CALL RECEPTION AMBASSADOR

The On Call Reception Ambassador at the Tony Hopson, Sr. Center for Self Enhancement (SEI) holds a high-profile public relations role, responsible for creating a positive first impression for visitors, staff, students, and parents. This pivotal position oversees all front office functions and maintains the decorum of the lobby area for SEI/Community & Family Programs. This role supports SEI’s Administrative and Facilities Departments and reports to the Facilities Manager. Standard hours are Monday through Friday, 8:30 AM – 5:00 PM with weekend availability for specialty events. This is an on call position

Primary Responsibilities:

• Customer Service Excellence:

• Greet and direct visitors, parents, students, and staff with professionalism and warmth.

• Answer phones, assist with inquiries about the Agency, and transfer calls to appropriate staff members. Distribute brochures or information as requested by visitors.

• Administrative Support:

• Perform a variety of clerical duties, including calendar management and meeting preparation/scheduling.

• Technology and Program Management:

• Learn and manage various programs such as Van Request, Hop Cards, Amazon orders, and Conference Room Tech support.

• Coordinate and support the scheduling and technical needs of conference rooms.

• Facilities and Equipment Coordination:

• Responsible for opening and closing of the building each day, ensuring the building is secure and the alarm is set.

• Manage van reservations, ensuring all bookings are complete, valid, and accurate for key check-in and check-out.

• Visitor and Staff Support:

• Maintain all visitor sign-ins and coordinate with facilities to ensure the cleanliness and organization of the staff lounge, including managing printer and copier supplies.