Onsite Desktop Support / Helpdesk Technician
Overview:
SRS Real Estate Partners are commercial real estate advisors to many of the best names in retail. We offer extensive commercial real estate solutions to tenants, owners, and investors. Headquartered in Dallas, with more than 25 offices in the US, we have grown into one of the industry’s most influential and respected leaders. Our commitment to excellence is strengthened by our Guarantee of Value, and our success is measured in the achievement of clients’ objectives, satisfaction, and trust.
Position Summary:
We’re looking for a reliable, service-oriented Onsite Desktop Support / Helpdesk Technician to support our Tampa office. This position plays a key role in keeping our commercial real estate professionals connected and productive. You’ll be the go-to person for day-to-day tech support—troubleshooting issues, setting up devices, and helping end users navigate technology confidently.
Key Responsibilities:
- Serve as the first point of contact for all IT support needs—onsite, via phone, email, or ticketing system
- Provide hands-on technical support for desktops, laptops, mobile devices (iOS/Android), VoIP phones, printers, and conference room systems
- Troubleshoot and resolve hardware, software, network, and connectivity issues across Windows and macOS environments
- Set up and maintain user workstations, including OS imaging, patching, and peripheral configurations
- Support industry-specific tools and applications such as CoStar, LoopNet, Argus, Canva, Adobe Creative Suite, ArcGIS
- Handle onboarding and offboarding processes—account creation, access management, and hardware setup
- Coordinate with vendors for equipment repairs and escalated service tickets
- Maintain accurate records of IT assets, system configurations, and support documentation
- Work with the corporate IT team to uphold protocols, ensure data backup integrity, and meet compliance requirements
- Assist with basic AV support for meetings, presentations, and hybrid conference room setups
- Participate in IT projects including system upgrades, office moves, and new technology rollouts