Onsite Office Manager(NPFL101526)
Company Summary
RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.
At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.
Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.
Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.
Our Guiding Values
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.
Responsibilities
- Handling day-to-day tasks and communication in a fast-paced environment
- Receives checks and helps process payments
- Assisting owners with questions regarding policies and procedures
- Assisting owners with HOA related issues and communicate to CAM when appropriate
- Opening all mail and packages and distribute appropriately
- At the direction of the CAM, electronically filing all invoices and send to CAM for processing.
- Invoicing property entities for water usage and confirm payment
- Invoicing property entities for employee vehicle passes and confirm payment
- Keeping all contact lists up to date
- Keeping all Homeowner packets up to date
- Using Google Drive, Microsoft Word, Excel, Outlook
- Keeping Security Binders up to date
- Keeping all owner files up to date
- Keeping owner portal up to date with monthly and annual documents
- Acting as an owner liaison between owners/guests and vendors, as needed
- Processing and making bank deposits twice weekly
- Keeping file and record retention system up to date
- Preparing for and attending quarterly HOA Board meetings following set procedures
- Preparing for and attending Annual Owners Meeting and Reception following set procedures
- Preparing meeting minutes for all Board of Director and Annual Meetings
- Assisting in preparing, proofing and sending communications out to owners and others
- Preparing and managing ordering for annual vehicle passes and annual meeting materials
- Assisting CAM with projects and meetings as requested
- Attending miscellaneous meetings when requested by CAM or Board of Directors
Disclaimer
This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.