Onsite Support Engineer
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Responsibilities
- Provide onsite and remote IT support for end-user devices, applications, and IT services.
- Support user onboarding and offboarding activities, including: New user account provisioning, Microsoft 365 license assignment, Device preparation and deployment, Access management and user deactivation, Asset issuance and recovery
- Administer and support Microsoft 365 services: Outlook, Teams, Exchange, OneDrive, SharePoint, Microsoft Office Applications
- Manage user accounts through Active Directory and Microsoft Entra ID (Azure AD).
- Configure, deploy, and troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
- Provide support for meeting rooms, audiovisual (AV) equipment, and collaboration technologies, including: Microsoft Teams Rooms, Video conferencing system, Projectors and display screens, Audio systems and microphones, Room scheduling panels
- Ensure meeting rooms are fully operational and provide real-time support during executive and business-critical meetings.
- Troubleshoot network connectivity, VPN, and end-user application issues.
- Maintain accurate incident and service request records within the ITSM platform.
- Coordinate with vendors and internal IT teams for issue resolution and project implementation.
- Support IT asset inventory management and lifecycle processes.
Preferred / Good to have
VIP / Executive Support experience, providing white-glove support to senior management and C-level executives.
- Experience with Microsoft Teams Rooms and enterprise AV solutions.
- Knowledge of Intune, Autopilot, and endpoint management.
- ITIL and Microsoft certifications are advantageous.