Onsite System Engineer (OSE) – Level 2 EUC + Datacentre
Summary
Level 2 onsite system engineer providing 24x7 End User Computing support (desktops, laptops, printers) and datacentre services in Tydal, Norway. Work follows a morning/evening/night rotation, handling dispatch-based service requests under a Next Business Day SLA.
Onsite System Engineer (OSE) – Level 2 EUC + Datacentre
Location: Tydal, Norway
Employment: Full-Time
Operation: 24x7
Role Overview
We are looking for Level 2 Onsite System Engineers to support a 24x7 operational environment covering End User Computing (EUC) and Data Centre services.
Key Responsibilities
Provide Level 2 onsite IT support and dispatch-based technical assistance.
Troubleshoot and resolve desktop hardware and software issues.
Diagnose and resolve printer-related problems.
Provide technical support to end users and ensure timely issue resolution.
Respond to service requests in accordance with the Next Business Day (NBD) SLA.
Complete onsite visits based on the required service duration, including 2-hour, half-day, and full-day assignments.
Maintain clear communication and provide updates on completed support activities.
Requirements
Proven experience in L2 IT support or desktop support.
Strong troubleshooting skills for desktops, laptops, and printers.
Experience providing onsite and dispatch-based IT support.
Ability to work independently and respond to service requests promptly.
Good English communication skills.
Must be based in or able to provide onsite coverage in Tydal, Norway.
Working Hours
ShiftTimeMorning06:00 – 14:00Evening14:00 – 22:00Night22:00 – 06:00
Rotation Schedule
Morning Evening Night Off Off Off
Key Requirements
- Level 2 System Engineering experience.
- Experience supporting EUC and Data Centre environments.
- Ability to work in a 24x7 shift-based operation.
- Willingness to follow the specified rotation schedule.
- Ability to work onsite in Tydal, Norway