Onsite Technology Manager (KFL11326)

Company Summary

RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.

At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.

Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.

Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.

Our Guiding Values

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.

Community Summary

This position supports a residential community with technology infrastructure, systems, and digital services essential to daily operations and resident engagement. Onsite personnel collaborate across departments to maintain reliable and secure technology systems, improve operational efficiency, protect community information, and support the Association’s operational priorities.

Role Summary

The Technology Manager is responsible for the reliability, security, administration, and continuous improvement of technology systems supporting community operations and resident services. This hands-on role oversees hardware, software, networks, servers, user support, and technology initiatives; works closely with the General Manager (LCAM), department leaders, RealManage IT, and external service providers; and ensures technology supports efficient operations and positive resident experience. The position supervises Technology Staff and is primarily onsite.

The ideal candidate brings a practical, service-oriented approach to technology management, prioritizing simplified systems, secure and reliable operations, clear communication, and accessible technology solutions that enhance the resident experience and organizational efficiency.

Responsibilities

• IT Infrastructure, Network & Systems Administration
• Plan, implement, administer, and maintain onsite computer systems, servers, workstations, network equipment, and associated infrastructure.
• Oversee wired and wireless networks, routers, switches, access points, VPN connectivity, IP addressing, DNS, domains, and related services.
• Install, configure, maintain, and troubleshoot operating systems, applications, device drivers, firmware, and approved technology upgrades.
• Monitor system performance, availability, capacity, and reliability; proactively identify issues and coordinate timely resolution.
• Inventory and maintain accurate records of all technology systems, hardware, software, licenses, warranties, service contracts, and assets inherited from both management companies; develop a phased consolidation roadmap and lifecycle plan.

User Support & Service Delivery

• Serve as the primary onsite point of contact for technology requests, incidents, and service needs across Association departments.
• Provide first- and second-level technical troubleshooting, with escalation and coordination of complex issues with RealManage IT or qualified vendors.
• Administer approved user onboarding, offboarding, access changes, account setup, and workstation configuration in coordination with appropriate leadership.
• Support Microsoft 365 applications and administration, Windows environments, Active Directory, and approved collaboration tools and/or coordinate with Corporate IT.
• Operate a documented staff IT help desk for software, hardware, access, and service requests; prioritize, track, resolve, and communicate issues and coordinate a resident technology-help offering at the concierge desk.
• Provide practical training and guidance to employees on technology tools, appropriate use, and basic cybersecurity awareness.

Cybersecurity, Data Protection & Business Continuity

• Oversee cybersecurity, data protection, system backups, access rights, and resident information privacy in coordination with RealManage Corporate IT and applicable policies.
• Implement and monitor approved security controls, including multifactor authentication, endpoint protection, software updates, and access management.
• Maintain backup and recovery procedures, coordinate restoration testing, and support business continuity and disaster recovery planning.
• Identify, document, and promptly escalate cybersecurity risks, suspected breaches, vulnerabilities, and system disruptions.
• Maintain accurate security documentation, user access records, and compliance with applicable privacy, data retention, and technology policies.

Platform Consolidation, Integration & Reporting

• Evaluate, recommend, and implement approved core platforms, including the resident portal/app, work orders, registrations and ticketing, accounting integration, and access control, in coordination with Corporate IT and responsible departments.
• Develop dependable data integrations and accessible KPI dashboards so Finance and department managers can review performance without manually assembling information from multiple spreadsheets.
• Standardize technology workflows, prioritize intuitive resident and staff experiences, and reduce redundant platforms while maintaining appropriate security and data controls.

Technology Projects, Planning & Vendor Coordination

• Plan, coordinate, and monitor IT initiatives, installations, migrations, system improvements, and approved technology projects from scoping through implementation.
• Manage the technology operating budget and capital recommendations; evaluate needs, monitor expenditures, and recommend cost-effective consolidation and improvements in coordination with the General Manager (LCAM) and RealManage Corporate IT.
• Manage technology vendors, service contracts, internet and telecommunications providers, performance expectations, renewals, and issue resolution within delegated authority.
• Review proposed purchases and upgrades for compatibility, security, cost effectiveness, ongoing support requirements, and operational impact.
• Maintain project timelines, documentation, status updates, and follow-through on commitments and deliverables.

Community Operations, Board Support & Communication

• Partner with Facilities, Events Manager, Fitness & Wellness, Housekeeping, and Back Office teams to support the technology essential to their daily operations.
• Manage network and Wi-Fi reliability, event-space audiovisual systems, and security/camera and access-control technology in collaboration with Facilities and appropriate service providers.
• Provide clear, nontechnical updates and recommendations to the General Manager (LCAM), management team, Board of Directors, and designated committees as requested.
• Maintain professional working relationships with staff, residents, Board members, and vendors while protecting confidential information and respecting established communication protocols.
• Attend Board or committee meetings when technology matters require participation, including occasional evening meetings.

Leadership, Collaboration & Continuous Improvement

• Develop and communicate a clear technology vision that simplifies staff workflows, reduces duplicative systems and one-off workarounds, improves resident access to services, and increases organizational efficiency.
• Coordinate closely with RealManage corporate IT and CiraConnect support teams, following applicable standards, approval requirements, and escalation procedures.
• Document standard operating procedures, system configurations, recurring maintenance schedules, and critical technology dependencies to support continuity.
• Demonstrate sound judgment, accountability, responsiveness, and a service-oriented approach in a dynamic, large-scale community environment.
• Embrace RealManage’s core values by promoting cross-department collaboration, clear communication, and shared operational excellence.

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.