Operational Excellence Manager – JKM Region

What will I be doing?

As the Operational Excellence Manager, you will be responsible for performing the following tasks to the highest standards:

• Drive regional Operational Excellence strategy aligned with OE 2.0 initiatives.
  • Establish and monitor productivity benchmarks and KPIs across JKM hotels.
  • Ensure weekly LMS reporting discipline and data accuracy.
  • Analyze labor productivity trends and provide actionable insights.
  • Collaborate with hotel leadership to improve rostering discipline and labor alignment.
  • Lead and support Time & Motion studies across properties.
  • Train OE Champions and hotel teams on OE tools and methodologies.
  • Identify and share best practices across hotels.
  • Support change management and continuous improvement culture.
  • Various ad hoc projects as required