Operations & Customer Service (Sea Export) - Pricing
• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. • Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients.
• Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry. • Strong understanding of international trade practices and carrier rate structures • Familiarity with industry regulations, customs requirements, and shipping documents is advantageous. • Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software.