Operations Analyst

What’s In It for You

This role is a great fit if you enjoy solving problems, optimizing processes, and supporting global teams in delivering high-quality client outcomes. As an Operations Analyst, you’ll play a key role in supporting clients after “go live” by maintaining technical requirements, assisting with reporting frameworks, and ensuring smooth day-to-day operations. You will also help identify inefficiencies, recommend improvements, and contribute to process innovation.

What You’ll Be Doing

• Provide ongoing post–“go live” client support by answering technical and reporting questions.
• Assist Client Success Managers (CSMs) with setup, maintenance, and a wide range of back-office operational tasks.
• Maintain and enhance client dashboards, including query writing, report frameworks, and data manipulation.
• Support QA initiatives by validating data quality, replicating issues, tracking bugs, and liaising with Tech Support as needed.
• Recognize process pain points and propose solutions to improve efficiency and accuracy.
• Prioritize and manage multiple requests, balancing urgency with business impact.
• Ensure clients are receiving maximum value from Synthesio tools by proactively supporting usage and adoption.
• Re-route complex client requests to CSMs and other teams when appropriate.

What You’ll Bring

• Strong prioritization and organizational skills, with the ability to manage multiple demands effectively.
• Excellent written and oral communication skills in English (fluency required).
• Analytical mindset with a focus on process optimization and continuous improvement.
• Ability to work independently, without constant supervision.
• Proficiency with MS Office Suite; knowledge of data visualization or analytics tools is a plus.
• Ability to communicate clearly and confidently about technical product offerings.
• Basic knowledge of Python or other coding/scripting languages is desirable.
• Strong problem-solving skills and a proactive approach to identifying and addressing issues.

What is in it for me?

• Flexible & Hybrid working
• Flexible Benefits platform (e.g.: 7Card, Kindergarten support and many more)
• Additional Vacation days (starting 25 days)
• Referral & Seniority bonus
• Gifts and events on festive days of the year
• Bookster
• Employee Assistance Program
• Rewarding program
• Opportunities for professional growth
• Online Learning Platform
• Productive & collaborative atmosphere
• Social and environmental responsibility