Operations Analyst - Senior with Security Clearance
Summary
Senior Operations Analyst leads IT call-center performance analysis, process improvements, and data-driven decisions for government clients in Nashville.
Koniag Services Inc., a Koniag Government Services company, is seeking a highly experienced and strategic Senior Operations Analyst to lead operational performance analysis, process improvement, and data-driven decision support for our IT Call Center serving government clients in the Nashville, Tennessee area. The ideal candidate is a seasoned analytical professional with deep expertise in IT call center or service operations analysis, advanced data reporting and visualization capabilities, and…