Operations and Sales Enablement Specialist
Description
Overview
Our mission is Better Health. Our passion is helping others.
What’s Your Why?
- Are you looking for a career opportunity that will help you grow personally and professionally?
- Do you have a passion for helping others achieve Better Health?
- Are you ready to join a growing team that shares your mission?
Why Join Our Team: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.
Responsibilities
Position Summary:
The Operations and Sales Enablement Specialist provides administrative, operational, and project coordination support to the Growth organization. This position helps keep sales and provider growth activities organized by maintaining accurate records, tracking deadlines and deliverables, coordinating information across departments, and preparing reports and documentation.
Working closely with the Manager, Growth Operations & Sales Enablement, the Specialist supports established processes, assists with sales enablement activities, and helps ensure projects and operational tasks are completed accurately and on time.
Essential Functions:
Operations and Project Coordination:
- Coordinate day-to-day administrative and operational activities supporting sales and provider growth initiatives.
- Track project activities, deadlines, deliverables, and outstanding action items to support timely completion.
- Follow up with internal stakeholders to obtain information, documentation, and approvals.
- Assist with coordinating activities between Growth, Operations, Provider Network, Finance, and other departments.
- Prepare meeting materials, document action items, and provide routine project status updates.
- Identify and escalate delays, missing information, or other issues requiring management attention.
Data Management and Reporting:
- Enter, update, and maintain accurate prospect, provider, opportunity, and organizational information in HubSpot and other internal systems.
- Collect and organize financial, operational, membership, and provider performance information needed to support Growth activities.
- Maintain spreadsheets, trackers, dashboards, and routine reports related to sales activity, provider growth, contracting, and implementation.
- Review data for completeness and accuracy, following up to resolve discrepancies.
- Assist with preparing reports, presentations, and supporting materials for leadership and internal stakeholders.
Sales Enablement and Process Support:
- Maintain sales tools, templates, training materials, process guides, and other resources used by the Growth team.
- Coordinate administrative activities related to onboarding and training new Sales and Growth team members.
- Assist with preparing and organizing materials for prospect meetings, provider discussions, and internal reviews.
- Follow established workflows and standard operating procedures to support consistent and accurate processes.
- Update process documentation and internal resources as directed.
- Identify opportunities to simplify administrative tasks or improve workflows and share recommendations with management.
- Assist with testing and implementing approved process or system improvements.
Position Requirements/Skills:
- High school diploma or equivalent required; Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred.
- 2+ years of experience in administrative support, operations, sales support, or project coordination/ management.
- 1+ years healthcare experience, preferably in a provider, payer, or value-based care environment.
- Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration required.
- Experience using Customer Relationship Management (CRM) systems, such as HubSpot, Salesforce, Microsoft Dynamics 365, or Zoho CRM, required.
- Experience using project management or task-tracking tools, such as monday.com, Asana, Smartsheet, Trello, or Microsoft Planner, required.
- Proficiency in clinical population health management platforms, such as Sxope, Arcadia, Innovaccer, athenahealth Population Health, or HealthEC, required.
- Strong organizational and time-management skills, with the ability to manage multiple assignments and deadlines.
- Excellent attention to detail and ability to maintain accurate records and documentation.
- Strong written and verbal communication skills.
- Ability to coordinate activities and work collaboratively with individuals across departments.
- Ability to follow established procedures, identify discrepancies, and escalate issues appropriately.
- Strong follow-through, problem-solving skills, and willingness to learn new systems and processes.
- Ability to handle confidential business and provider information with discretion.
- Appreciation of cultural diversity and sensitivity toward patient populations.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to operate standard office equipment, including computers and phones.
- Ability to communicate effectively in person, by phone, and through virtual meetings.
- Occasional travel may be required for business meetings or training.
Key Attributes/ Skills:
- Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
- An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
- Is able to work within the Better Health environment by facing tasks and challenges with energy and passion.
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.