Operations and Technology Manager
TMF Group Operations and Technology Manager
- Analyse operational processes to identify process improvement/automation opportunities, prepare business case and, where approved, design and deliver solution
- Work with stakeholders to ensure business requirements are captured accurately and solutions are meeting defined business needs
- Identify, mitigate and manage project related risks
- Embed quality and review in all activities and deliverables
- Define and implement change management strategy to ensure stakeholders are knowledgeable, prepared and motivated for the change/solution
- Build and maintain relationships with key stakeholders within the market who have accountability for project execution
- Coach, mentor and support other team members to enhance delivery performance
- Establish effective reporting on project benefits, progress, risks and issues to the different stakeholders
- Establish clear and measurable goals which improve business performance
- Contribute to governance meetings, reporting to BIIL O&T Lead
- Organize, store, analyze, and transform data from different sources and large datasets into information that can be utilized to make business decisions and actions, using various techniques and modelling of outputs
- Maintain regular reports and amend changes based on stakeholders’ requirements
- Analyze, understand, and model data being used in the process and (re)define process flows, reporting and data visualization that improves efficiency in how we deliver outputs and insights to our Clients
- Provide training and support to teams to develop their self-service use of the data flow automation, data analytics solutions designed and implemented
- Create and manage (self-service) automation tools
- Ownership and oversight of data quality and identify potential enhancements
- Identify, analyze, and interpret trends or patterns in complex data sets