Operations Assistant

Job Summary

Support the operations team with ticketing processing, sales coordination, and administrative tasks, ensuring everything flows efficiently behind the scenes. As Operations Assistant, you will be an essential part of day-to-day fulfilment and play a key role in delivering an excellent experience for our customers

Key Responsibilities

• Process and send ticket orders across multiple ticketing platforms and different ticket types, ensuring every customer receives their tickets accurately and on time.
• Retrieve tickets from a range of multiple ticketing and resale platforms with efficiency and precision.
• Collaborate with customer service and event teams to investigate and resolve order-related issues, keeping customer experience front of mind.
• Take ownership of day-to-day issues, resolving minor problems independently and escalating findings and actions to Team Leaders.
• Stay ahead of the calendar – proactively identify upcoming events that require priority attention and take action before issues arise.
• Keep communication clear and consistent with your Team Leader and the broader operations team.
• Support the smooth running of the wider team through ad hoc administrative tasks, including inventory tracking and report generation.

Desirable Characteristics / Skills

• A natural collaborator who is equally comfortable working independently and taking initiative.
• A clear and confident communicator.
• Highly organised with a sharp eye for detail and a low tolerance for errors.
• Problem-solving mindset and proactive attitude.
• Comfortable navigating multiple online platforms and tools, with the confidence to learn new systems quickly.
• Skilled at managing your time and staying focused when priorities shift or the pace picks up.
• Passionate about live events and excited to be part of an industry that creates unforgettable experiences.

Occupational Work Health & Safety (OH&S)

• Promote a safe and positive work environment and raise awareness and practice of OH&S standards.
• Set a positive example by actively following safety protocols, demonstrating commitment to OH&S, and encouraging employees to do the same.
• Ensure their teams comply with all relevant OH&S laws, regulations, and company policies.
• Encourage and support team members to report any workplace incidents to HR including, but not limited to, workplace accidents, near misses, bullying, harassment, and discrimination.

Core Values

• Embrace and Execute Change
• Be Challenged and Achieve
• Cultivate Growth and Learning
• Working Together is Success
• Customer Satisfaction First

Other

• Ensure compliance with all company policies and procedures including local and federal laws and regulations.
• A thorough understanding of the company Core Values and model positive behaviour.
• Have a comprehensive understanding of all departments and the overall functions of the business, recognising how each one interconnects and contributes to the organisation as a whole.