OPERATIONS ASSISTANT

Responsibilities

• Assist our operations manager in overseeing the daily operations of our commercial cleaning services, ensuring high standards of quality and customer satisfaction.
• Handle administrative tasks, including scheduling, record-keeping, and correspondence.
• Assist in training new Area Managers or starting new accounts when necessary.
• Monitor and analyze operational performance metrics to identify areas for improvement.
• Maintain strong relationships with clients, addressing any concerns and ensuring high levels of satisfaction.
• Perform site visits to accounts to ensure quality expectations are met.
• Prepare and present operational reports to the operations manager.
• Assist the operations manager in developing and implementing strategies that enhance operational efficiency and drive business growth.
• Fill in for the operations manager as needed.
• Flexible schedule and ability to travel as required.