Operations Associate

1. Manage the daily order book and ensure timely delivery & pick-up of the orders

2. Coordinate with the ops executives and ensure that the standard operating procedures are followed properly

3. Coordinate with customers in case of any order-related issues

4. Resolve order-related issues on a priority basis and ensure a customer experience

5. Coordinate with 3rd party courier partners for any delivery/pick-up-related issues

6. Coordinate internal stock audits at the warehouse

7. Assist the operations manager with status updates and preparing reports