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Operations Business Analyst

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Summary

Analyzes and reports on brokerage operations data to support Wealth Management and Operations teams, using Excel/Access and basic AI tools to validate reports and client communications.

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning 90 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary/Function:
Supports day-to-day operational reporting and data needs for the Operations and Wealth Management Divisions. Assists managers and business partners by providing visibility into standard procedures, data resources, and defined-scope analyses. Help interpret data files and layouts and communicate appropriate data usage to internal teams and external vendors. Compiles, cleanses, and validates data to identify basic trends that support informed decisions and assists the client communications team with client mailings and e-delivery activities.

Qualifications:
• Working knowledge of standard computer applications and basic troubleshooting.
• Bachelor’s degree or equivalent related experience.
• 3–5 years of experience in stock brokerage operations or a related operations environment.
• Proficiency with Microsoft Office (Excel, Access) and the ability to run basic queries and reports using approved reporting and data tools, as needed.
• Ability to learn approved AI tools and assist with basic user support and training under guidance.
• Sound critical thinking and problem-solving skills; able to escalate issues appropriately.
• Strong verbal and written communication skills; able to explain standard processes and basic technical instructions in a professional manner.
• Customer service mindset with the ability to work with internal and external partners.
• Ability to work effectively with varied personalities and across multiple levels of the organization.
• Familiarity with departmental policies, processes, and procedures (or the ability to learn them quickly).
• Strong writing skills, including clear documentation and concise email communication.
• Experience working in a team-oriented, collaborative environment.
• Demonstrated initiative and ability to manage assigned tasks with guidance and follow-up.
• Organized and detail-oriented, with the ability to manage multiple deadlines and priorities.
• Follow established policies and procedures and seek guidance when exceptions arise.
• Maintain client confidentiality and handle sensitive information appropriately.
• Communicate clearly and professionally (verbal and written) to exchange information and support service expectations.
• Work proactively with internal teams and external vendors on assigned requests, escalating as needed.
• Maintain professional working relationships to accomplish assigned responsibilities and objectives.
• Maintain regular, predictable attendance and meet established schedules

Duties:
Utilize Data to improve Operations Departments
• Own assigned standard queries, reports, and approved data-tool requests from intake through completion, applying basic judgment to validate outputs, resolve routine issues, and escalate exceptions appropriately.
• Lead assigned data pulls and validation activities for Wealth Management client lists, ensuring data accuracy, completeness, and appropriate use for standard communications and mailings.
• Manage assigned third-party vendor data requests and project tasks, coordinating timelines, clarifying requirements, monitoring completion, and escalating risks or non-routine issues to senior staff.
• Maintain ownership of standard process documentation and the approved query, report, and reference-material library, keeping resources current, organized, and usable for Operations stakeholders.
• Coordinate assigned client communication processes, including mailings and e-delivery support, by applying established procedures, confirming required data elements, and resolving routine process questions independently.
• Apply a working understanding of key brokerage data fields, file layouts, and standard data usage to interpret defined-scope requests and guide internal teams on appropriate data handling.
• Provide practical guidance to Operations staff on assigned reporting tools, basic data-analysis practices, and approved AI tools, reinforcing standard processes and escalating complex questions as needed.

What we offer:
Competitive salary plus excellent benefits and perks including, but not limited to:
• Medical, Dental and Vision
• Company 401(k)and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Paid holidays
• Professional Development Opportunities
• Tuition Reimbursement ($15,000 lifetime cap)
• Discounted personal insurance including home, auto and recreational vehicles.
• Charitable gift-matching program
• Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work.

The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate.

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
ACKNOWLEDGMENT
Please answer all questions carefully. By submitting this application for employment, I certify that all of the above information is true and complete and I understand that any falsification or omission of information made by me may disqualify me from further consideration for employment or, if hired, may result in my termination of my employment at any time during the period of my employment, regardless of the amount of time that has passed. California applicants, please see D.A. Davidson’s California Resident Privacy Policy.
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What this application asks

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Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website

  • If you have a cover letter you would like to share with the hiring team, please do so here. upload · optional
  • First name
  • Last name
  • Street
  • City
  • State
  • Zip Code
  • Country
  • Email Address
  • Phone Number
  • Have you ever been employed by D.A. Davidson Companies? choose one
  • If yes, what was your last year of employment with the company? Type N/A if not applicable
  • Have you previously applied for employment with D.A. Davidson Companies? choose one
  • Are you legally authorized to work in the United States without sponsorship? choose one
  • Will you now or in the future require D.A. Davidson Companies to commence ("sponsor") an immigration case to lawfully employ you in the United States (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status. choose one
  • Are you able to perform the essential functions of the position(s) for which you are applying with or without reasonable accommodations? choose one
  • Have you been convicted of, or pled guilty or nolo contendere (“no contest”) in a domestic, foreign, or military court to any felony in the past 10 years? choose one
  • Have you been convicted of, pled guilty or nolo contendere (“no contest”) in a domestic, foreign, or military court to a misdemeanor involving investments or investment-related business or any fraud, false statements or omissions, wrongful taking of property, bribery, perjury, forgery, counterfeiting, extortion, or conspiracy to commit any of these offenses in the past 10 years? choose one
  • IMPORTANT – PLEASE READ: If you are employed by D.A. Davidson Companies, securities industry regulations require that your fingerprints be submitted to the FBI. All criminal history, including arrests and charges that did not result in a conviction, and including arrests, charges or convictions that have been expunged, will be disclosed to D.A. Davidson Companies and reviewed by a limited number of people. In addition, FINRA may require you to submit documentation regarding the incident. Conviction of or “no contest” pleas to certain crimes in the last 10 years may disqualify you from working for D.A. Davidson Companies, even if you were a minor or if the record was sealed or expunged. If you have concerns or questions, please contact D.A. Davidson Companies’ Director of Human Capital at 1-800-332-5915 yes / no · optional
  • Are you presently licensed in the insurance or securities industry? If so, are the disclosures on your Form U-4 up to date? choose one
  • Have you ever been licensed in the insurance or securities industry? choose one
  • If you answered “Yes” to either licensing question above, have you ever been disciplined by a regulatory authority, or had a license suspended or revoked? choose one
  • If you are hired by D.A. Davidson Companies, do you acknowledge that you will be required, in accordance with firm policy and as a condition of employment, to move your securities accounts (limited exceptions for certain account types) to D.A. Davidson Companies within 60 days of your hire? choose one
  • Has a bonding company ever denied, paid out on, or revoked a bond for you? choose one
  • Do you have an unsatisfied judgements or liens against you? choose one
  • What is the highest level of education you have completed? choose one
  • Institution Name
  • Location of Institution (City, State, Country)
  • Degree or Certification Earned
  • Attendance Start Date (MM/YYYY)
  • Attendence End Date (MM/YYYY or "Present" if still enrolled)
  • Additional Training or Certifications written answer · optional
  • Please provide your employment history below. If you have not had 5 employers, please fill what you can and write "N/A" for the remainder of your answers. If you have had more than 5 employers, please enter the 5 that are most recent. choose one
  • 1. Employer Name
  • Employer Phone Number
  • Is this your current employer? choose one
  • Employer Location (City, State, Zip)
  • Employment Start Date (MM/YYYY)
  • Employment End Date (MM/YYYY)
  • Job Title
  • Summarize the nature of the work performed & job responsibilities written answer
  • Reason for Leaving written answer
  • 2. Employer Name
  • Employer Phone Number
  • Is this your current employer? choose one
  • Employer Location (City, State, Zip)
  • Employment Start Date (MM/YYYY)
  • Employment End Date (MM/YYYY)
  • Job Title
  • Summarize the nature of the work performed & job responsibilities written answer
  • Reason for Leaving written answer
  • 3. Employer Name
  • Employer Phone Number
  • Is this your current employer? choose one
  • Employer Location (City, State, Zip)
  • Employment Start Date (MM/YYYY)
  • Employment End Date (MM/YYYY)
  • Job Title
  • Summarize the nature of the work performed & job responsibilities written answer
  • Reason for Leaving written answer
  • 4. Employer Name
  • Employer Phone Number
  • Is this your current employer? choose one
  • Employer Location (City, State, Zip)
  • Employment Start Date (MM/YYYY)
  • Employment End Date (MM/YYYY)
  • Job Title
  • Summarize the nature of the work performed & job responsibilities written answer
  • Reason for Leaving written answer
  • 5. Employer Name
  • Employer Phone Number
  • Is this your current employer? choose one
  • Employer Location (City, State, Zip)
  • Employment Start Date (MM/YYYY)
  • Employment End Date (MM/YYYY)
  • Job Title
  • Summarize the nature of the work performed & job responsibilities written answer
  • Reason for Leaving
  • Please provide professional references below choose one
  • 1. Name
  • Relationship choose one
  • Email Address
  • Phone Number
  • How long have you know this reference? choose one
  • 2. Name written answer
  • Relationship choose one
  • Email Address
  • Phone Number
  • How long have you know this reference? choose one
  • Please list all employees of D.A. Davidson Companies with whom you are acquainted, and indicate whether you are related written answer
  • Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. yes / no · optional
  • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. yes / no · optional

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