Operations Control Manager

<p><span style="font-size:inherit;"><u><b>About ADA</b></u></span></p><p style="font-family:Aptos, sans-serif;margin:0px 0px 0px 3.5pt;color:rgb(19,19,19);font-size:12pt;"><font color="#000000" style="font-family:DarwinSans, 'Noto Sans Variable';"><span lang="en-gb" xml:lang="en-gb" style="font-family:Arial;border:0px;font-style:inherit;font-variant:inherit;font-size:14px;line-height:inherit;margin:0px;padding:0px;vertical-align:baseline;">ADA </span><span lang="en-gb" xml:lang="en-gb" style="font-family:Arial;border:0px;font-style:inherit;font-variant:inherit;font-size:14px;line-height:inherit;margin:0px;padding:0px;vertical-align:baseline;">is the Data and AI Experience Company. We work with global enterprises to build data and AI powered experiences where every decision runs on real-time intelligence and every interaction earns trust. That's how businesses scale, stay ahead, and deliver measurable outcomes.</span></font></p><p style="font-family:Aptos, sans-serif;margin:0px 0px 0px 3.5pt;color:rgb(19,19,19);font-size:12pt;"><span lang="en-gb" xml:lang="en-gb" style="font-family:inherit;border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;margin:0px;padding:0px;vertical-align:baseline;"><font color="#000000" style="font-family:DarwinSans, 'Noto Sans Variable';"><span style="font-family:Arial;font-size:14px;">Our mission is ambitious: to create the world’s most intelligent growth platform for every client we serve. With over 1500+ customers across Retail, Food and Beverage, CPG, Telecommunications, Financial Services, Healthcare and Automotive, we operate in 35 markets around the world. </span><a href="https://adaglobal.com/" title="https://adaglobal.com/" style="font-family:inherit;text-decoration:underline;border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;margin:0px;padding:0px;vertical-align:baseline;" target="_blank" rel="noreferrer noopener"><span style="font-family:Arial;font-size:14px;"><u style="font-family:DarwinSans, 'Noto Sans Variable';">ADA Global</u></span></a></font></span></p><p style="font-family:Aptos, sans-serif;margin:0px 0px 0px 3.5pt;color:rgb(19,19,19);font-size:12pt;"><span lang="en-gb" xml:lang="en-gb" style="font-family:inherit;border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;margin:0px;padding:0px;vertical-align:baseline;"><font color="#000000" style="font-family:DarwinSans, 'Noto Sans Variable';"><a href="https://adaglobal.com/" title="https://adaglobal.com/" style="font-family:inherit;text-decoration:underline;border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;margin:0px;padding:0px;vertical-align:baseline;" target="_blank" rel="noreferrer noopener"><span style="font-family:Arial;font-size:14px;"><u style="font-family:DarwinSans, 'Noto Sans Variable';"><br /></u></span></a></font></span></p><p class="MsoNormal"><b><span style="font-size:11pt;line-height:115%;">ROLE SUMMARY</span></b></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;">The role oversees operational cost control, billing accuracy, and operational excellence in ADA's supply chain operations. The role focuses on process standardization, COE development for best practices, warehouse and logistics cost optimization, billing governance, rate card management, and performance improvement. Import/export customs knowledge is a plus for cross-border operations.</span></p><p class="MsoNormal"><b><span style="font-size:11pt;line-height:115%;">ACCOUNTABILITIES / KEY RESPONSIBILITIES</span></b></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;">1. Billing and costing verification — set up structured monthly billing checks and rate card audits. Identify and recover overbilling, ensure invoices align with contracted rates, and maintain a repeatable verification cycle</span></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;">2. Warehouse cost control — oversee cost-to-serve performance by warehouse in the network. Maintain unit economics (cost/order, cost/item, %GMV) monthly.</span></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;">3. Warehouse & fulfillment cost optimization — identify cost-saving opportunities, benchmark costs across warehouses/vendors, optimize rate structures and warehouse utilization, drive rate card renegotiations. </span></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;">4. Operations Projects & Network Expansion: support cost modeling for new businesses, onboard new vendors, and assist warehouse migration when required.</span></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;">5. SOP & process governance — co-own SOP adherence with the Inbound/Inventory/Returns Manager. Drive standardization across the operations footprint.</span></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;">6. Operations Excellence / COE: Build and drive a Center of Excellence (COE) for best practices. Improve operational performance across fulfillment and warehouse operations.</span></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;">7.</span> <span style="font-size:11pt;line-height:115%;">Import / Export Operations: Support cross-border fulfillment by overseeing import/export documentation and customs clearance coordination.</span></p><p class="MsoNormal"><b><span style="font-size:11pt;line-height:115%;">DELIVERY METRICS</span></b></p><p class="MsoListParagraphCxSpFirst" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Billing accuracy rate and dispute resolution time</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Fulfillment cost per order improvement</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Warehouse cost optimization savings</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">SOP compliance rate across warehouses</span></p><p class="MsoListParagraphCxSpLast" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Operational efficiency improvements</span></p><p class="MsoNormal"><b><span style="font-size:11pt;line-height:115%;">QUALIFICATIONS</span></b></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;">Bachelor’s degree in supply chain, Logistics, Business Administration, Finance, or related fields.</span></p><p class="MsoNormal"><b><span style="font-size:11pt;line-height:115%;">EXPERIENCE</span></b></p><p class="MsoListParagraphCxSpFirst" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">3–5+ years of experience in operations, operation finance business partnering, fulfillment, or supply chain management.</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">At least 1 year in leadership role managing teams</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Exposure to e-commerce,</span> <span style="font-size:11pt;line-height:115%;">multiple vendors/ 3PL partners, or multi-brand operations strongly preferred.</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Prior experience managing billing audit, operational analytics, rate card negotiation, and cost management</span></p><p class="MsoListParagraphCxSpLast" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Proven experience in process improvement, operations excellence, or COE initiatives.</span></p><p class="MsoNormal"><b><span style="font-size:11pt;line-height:115%;">TECHNICAL COMPETENCIES / SKILLS</span></b></p><p class="MsoListParagraphCxSpFirst" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Advanced Excel (index/match, pivots, what-if, power query) — non-negotiable.</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Working knowledge of Power BI or equivalent BI tools.</span></p><p class="MsoListParagraphCxSpLast" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Financial literacy — P&L, unit economics, variance analysis.</span></p><p class="MsoNormal"><b><span style="font-size:11pt;line-height:115%;">BEHAVIOURAL COMPETENCIES / SKILLS</span></b></p><p class="MsoListParagraphCxSpFirst" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Strong analytical and structured problem-solving mindset</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Commercial instinct — knows where the money leaks</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Bias for structure — able to turn ad hoc work into scalable and repeatable processes.</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Self-starter with strong ownership — able to scope and deliver with minimal supervision.</span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> </span></span><span style="font-size:11pt;line-height:115%;">Ability to manage multiple priorities in a fast-paced environment</span></p><p> </p><p class="MsoListParagraphCxSpLast" style="text-indent:-0.25in;"><span style="font-size:11pt;line-height:115%;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;"> 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