Operations Customer service

About the Role

We are recruiting for a Night Shift Operations Customer Expert to join a global support team for a leading AI research and deployment platform. You will ensure seamless support during night hours for global users (B2C and B2B) using generative AI systems.

Key Responsibilities

• Handle technical troubleshooting, account management, and billing inquiries during night shifts.
• Guide users on maximizing their use of generative AI applications and tools.
• Ensure quick response times, high resolution rates, and top-tier satisfaction scores.

Requirements

• Fluent / C1 level English (written and verbal).
• Willingness and capability to work consistent night shifts (22:00 to 07:00).
• Strong interest in AI technologies, digital tools, and software solutions.
• Excellent troubleshooting and communication skills.

Offer & Package

• Base Package: Gross monthly package of €1,320.67 (including base salary + 13th/14th month splits + daily meal allowance) + night shift differential.
• Performance Bonus: Monthly performance bonus up to €200.00.
• Benefits: Private health & dental insurance, access to campus amenities.

How to Apply

Interested candidates can send their updated CV directly to: mohammad.alireza@cbtalents.org